Customer Experience Concierge - Centurion Lounge CLT

American Express
Charlotte
Workplace: OnsiteFull timeUSD 20 - 25.25 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","Collaboration","Professionalism"]

Deliver superior, customer-first service to Card Members visiting the Centurion Lounge at Charlotte-Douglas International Airport. Serve as an American Express ambassador—welcoming members, taking ownership of their experience, resolving concerns, and providing concierge and lifestyle recommendations. Offer travel consultation and minimal reservation assistance while collaborating in a fast-paced team environment and using multiple technology platforms to support guests effectively.

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FursaFursa
American Express
American Express
1 week ago

Customer Experience Concierge - Centurion Lounge CLT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver superior, customer-first service to Card Members visiting the Centurion Lounge at Charlotte-Douglas International Airport. Serve as an American Express ambassador—welcoming members, taking ownership of their experience, resolving concerns, and providing concierge and lifestyle recommendations. Offer travel consultation and minimal reservation assistance while collaborating in a fast-paced team environment and using multiple technology platforms to support guests effectively.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome Card Members at lounge reception and provide concierge and lifestyle recommendations.
  • •Take ownership of the customer’s experience from beginning to end, using the Customer First philosophy.
  • •Resolve customer issues and concerns to build brand loyalty and deepening relationships with American Express.
  • •Provide travel consultation and minimal reservation assistance in a face-to-face environment.
  • •Collaborate with colleagues in a fast-paced lounge setting and adapt to unanticipated situations.

Pay and Benefits

Salary: USD 20 - 25.25 hourly
Perks:Health InsuranceDental

Key Requirements

  • •Minimum of 1 year recent experience servicing premium customers.
  • •Passion for proactive customer service with proactive solutions and confident recommendations.
  • •Exceptional communication skills and the ability to listen to customer needs to drive high satisfaction.
  • •Ability to use the internet effectively and assist in a face-to-face customer environment.
  • •Ability to work flexible shifts, including nights, weekends, and holidays.
Experience:1+ yearsTravel
Skills:CommunicationCustomer serviceProblem-solvingCollaborationProfessionalism

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn