Customer Excellence Contract & Data Analytics Specialist

Edenred
Milan
Workplace: HybridFull timeEUR 32,000+ annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer focus","Respect","Simplicity","Entrepreneurial spirit"]

Own customer excellence analytics and governance by coordinating customer care and supply-chain partners and improving operational processes. Build and maintain weekly/monthly reporting for top management, analyze KPI trends, support managers with performance monitoring, and optimize existing reporting tools by implementing new dashboards. Collaborate with internal and external stakeholders to ensure high-quality data, budgeting/forecasting visibility, and accurate supplier performance tracking.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Edenred
Edenred
1 month ago

Customer Excellence Contract & Data Analytics Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 34 days agoStatus: Live

Job Summary

Own customer excellence analytics and governance by coordinating customer care and supply-chain partners and improving operational processes. Build and maintain weekly/monthly reporting for top management, analyze KPI trends, support managers with performance monitoring, and optimize existing reporting tools by implementing new dashboards. Collaborate with internal and external stakeholders to ensure high-quality data, budgeting/forecasting visibility, and accurate supplier performance tracking.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the full contract lifecycle with customer care and supply-chain service providers, including drafting, modifying, and maintaining contracts per company policies and operational goals.
  • •Run budgeting, forecasting, and invoicing cost control for suppliers in line with company financial objectives.
  • •Prepare weekly/monthly documentation and reports for top management, analyzing progress and trends in key performance indicators.
  • •Support managers and team leaders in monitoring operational performance and analyzing data sets to identify issues.
  • •Optimize existing reporting tools and contribute to implementing new reports, including gathering stakeholder feedback and supporting process optimization.

Pay and Benefits

Salary: EUR 32,000 annually
Perks:Remote WorkMeal AllowanceHealth InsuranceLife Insurance

Key Requirements

  • •At least 5 years of experience in a similar role in customer operations contexts.
  • •Deep knowledge of customer care KPI.
  • •Advanced knowledge of MS Excel, PowerPoint, and Word.
  • •Knowledge of Salesforce, SQL, MS Power BI, and IBM Cognos Analytics is a plus.
  • •Degree in economics or IT is a plus.
Experience:5+ yearsCustomer operationsCustomer care
Education:Bachelor's
Skills:Customer focusRespectSimplicityEntrepreneurial spirit
Languages:English
Tech Stack:MS ExcelPowerPointWordSalesforceSQLPower BIIBM Cognos Analytics

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn