HSBC

2 days ago

Senior Specialist Relationship Service Management, Mandates, GSC Egypt (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 minutes agoStatus: Live

Job Summary

Coordinate client-impacting servicing activities on behalf of Relationship Managers to ensure an exceptional client experience. Own client maintenance and servicing requests including mandate/signatory updates, audit confirmations, and escalations. Handle complex operational issues using product and sales knowledge, interface daily with cross-functional teams, and proactively resolve problems while supporting operational control, risk awareness, and continuous improvement.

Location: Cairo

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Maintain regular contact with Relationship Managers on operational issues and follow up on outstanding matters.
•Own client maintenance and servicing activities, including ad hoc client queries and escalations.
•Use product/sales knowledge to resolve complex operational problems and present solutions clearly to Relationship Managers.
•Proactively identify, resolve, and escalate problem situations to maximize customer satisfaction and improve quality.
•Manage end-to-end mandate and signatory updates globally and locally, supporting audit confirmations and operational control improvements.

Key Requirements

•At least 2–3 years’ experience in a client-facing role.
•Excellent spoken and written communication skills with the ability to adapt to the audience and message.
•Working knowledge of mandate documents such as Board Resolution (BR), Power of Attorney (PoA), Articles of Association (AoA), and List of Directors (LoD).
•Working knowledge of the audit process and use of confirmation.com for global signor audits.
•Ability to work well under pressure, prioritize competing demands, and remain proactive with minimal information.

Experience:2-3 years

Skills:CommunicationProblem-solvingRelationship managementProactiveAbility to prioritize

Tech Stack:Confirmation.com

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

2 days ago

Senior Specialist Relationship Service Management, Mandates, GSC Egypt (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 minutes agoStatus: Live

Job Summary

Location: Cairo

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Maintain regular contact with Relationship Managers on operational issues and follow up on outstanding matters.
•Own client maintenance and servicing activities, including ad hoc client queries and escalations.
•Use product/sales knowledge to resolve complex operational problems and present solutions clearly to Relationship Managers.
•Proactively identify, resolve, and escalate problem situations to maximize customer satisfaction and improve quality.
•Manage end-to-end mandate and signatory updates globally and locally, supporting audit confirmations and operational control improvements.

Key Requirements

•At least 2–3 years’ experience in a client-facing role.
•Excellent spoken and written communication skills with the ability to adapt to the audience and message.
•Working knowledge of mandate documents such as Board Resolution (BR), Power of Attorney (PoA), Articles of Association (AoA), and List of Directors (LoD).
•Working knowledge of the audit process and use of confirmation.com for global signor audits.
•Ability to work well under pressure, prioritize competing demands, and remain proactive with minimal information.

Experience:2-3 years

Skills:CommunicationProblem-solvingRelationship managementProactiveAbility to prioritize

Tech Stack:Confirmation.com

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn