Recovery Representative

Sandy Spring Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Customer service focus","Attention to detail","Accuracy","Negotiation"]

Manage charged-off consumer accounts to increase recovery revenue by contacting borrowers and applying legal remedies where appropriate. Handle inbound and outbound calls, negotiate repayment plans and settlement offers within established guidelines, and document all activity in the collection system. Prepare account documents for litigation, maintain accurate records, and coordinate with internal teams, branches, and vendors to support efficient recovery outcomes while following applicable banking and debt collection compliance requirements.

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FursaFursa
Sandy Spring Bancorp
Sandy Spring Bancorp
3 days ago

Recovery Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Manage charged-off consumer accounts to increase recovery revenue by contacting borrowers and applying legal remedies where appropriate. Handle inbound and outbound calls, negotiate repayment plans and settlement offers within established guidelines, and document all activity in the collection system. Prepare account documents for litigation, maintain accurate records, and coordinate with internal teams, branches, and vendors to support efficient recovery outcomes while following applicable banking and debt collection compliance requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collect and enter data manually into databases and maintain validation records.
  • •Handle inbound and outbound calls to secure full payment recovery.
  • •Process settlement offer requests and negotiate repayment plans within established guidelines.
  • •Document all recovery activity in the collection system and ensure related systems are updated.
  • •Prepare assigned account documents for litigation, including writing warrants in debt and garnishments; coordinate with other departments, branches, and vendors as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •High school diploma or equivalent.
  • •2+ years in collections, recovery, customer service/contact center, or legal experience (preferred).
  • •Excellent communication skills with a customer service focus and ability to recommend and negotiate payment arrangements.
  • •Knowledge of the Fair Debt Collection Practices Act and applicable debt collection laws, regulations, and compliance policies.
  • •Proficient computer skills (Outlook, Word, Excel) with strong attention to detail and accuracy.
Experience:CollectionsDebt recoveryCustomer serviceContact centerLegal
Education:High School
Skills:CommunicationCustomer service focusAttention to detailAccuracyNegotiation
Tech Stack:OutlookWordExcel

Company Brief

Sandy Spring Bancorp
Bank holding company for Sandy Spring Bank, providing commercial and personal banking, lending, treasury management, and wealth services across the Mid-Atlantic region. Serves businesses, individuals, and nonprofit organizations through a branch and digital banking network.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Olney, United States
Founded: 1868
WebsiteLinkedIn