Training & Quality Specialist - Singapore

Plaud
Singapore
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Collaboration","Customer success","Innovation","Ownership","Velocity"]

Train and support frontline customer service agents in a BPO/outsourced environment, ensuring they can confidently handle customer service tickets across email, chat, and phone. You’ll use near-native English to draft training materials, SOPs, and questions with AI tools like ChatGPT and Claude. You will operate without a predefined curriculum, building training systems and workflows from scratch to improve ticket quality and customer outcomes.

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FursaFursa
Plaud
Plaud
2 days ago

Training & Quality Specialist - Singapore

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Train and support frontline customer service agents in a BPO/outsourced environment, ensuring they can confidently handle customer service tickets across email, chat, and phone. You’ll use near-native English to draft training materials, SOPs, and questions with AI tools like ChatGPT and Claude. You will operate without a predefined curriculum, building training systems and workflows from scratch to improve ticket quality and customer outcomes.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Train frontline customer service agents in a BPO or outsourced environment.
  • •Handle customer service tickets directly (email, chat, or phone) or train using close knowledge of those queues.
  • •Draft training materials, SOPs, and questions using AI tools like ChatGPT and Claude.
  • •Build training and quality systems without a predefined curriculum.
  • •Support the quality of customer service delivery to ensure effective agent performance.

Pay and Benefits

Perks:EquityHealth Insurance

Key Requirements

  • •Experience training frontline customer service agents in a BPO or outsourced environment.
  • •Hands-on experience handling customer service tickets via email, chat, or phone (or close enough to train on the queues).
  • •Near-native spoken and written English.
  • •Comfort using AI tools (e.g., ChatGPT, Claude) to draft training material, SOPs, or questions.
  • •Comfort building something from scratch without a pre-set curriculum or handed system.
Skills:CollaborationCustomer successInnovationOwnershipVelocity
Languages:English
Tech Stack:ChatGPTClaudeGeminiClaude Code

Company Brief

Plaud
Builds AI-native hardware and software note-taking devices and apps (Plaud NOTE, NotePin) that record, transcribe, summarize, and extract insights from conversations to boost professional productivity.
Industry: Hardware Devices
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Funding: Bootstrapped
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn