Support Program Manager, Support Delivery

OpenAI
San Francisco
Workplace: HybridFull timeUSD 216,000 - 240,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Communication","Organization","Problem-solving","Ownership","Cross-functional collaboration"]

Lead support delivery programs for Tier 3 frontline delivery for OpenAI’s most strategic customers, shaping foundational support practices that scale. Establish operational frameworks, run pilots and rollouts, and keep premium operations and playbooks healthy. Drive internal support initiatives—specialization, quality, community support, and launch supportability—while coordinating with build owners and systems partners. Build and scale tools, automation, and AI-powered workflows using LLMs and internal tooling.

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FursaFursa
OpenAI
OpenAI
2 days ago

Support Program Manager, Support Delivery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead support delivery programs for Tier 3 frontline delivery for OpenAI’s most strategic customers, shaping foundational support practices that scale. Establish operational frameworks, run pilots and rollouts, and keep premium operations and playbooks healthy. Drive internal support initiatives—specialization, quality, community support, and launch supportability—while coordinating with build owners and systems partners. Build and scale tools, automation, and AI-powered workflows using LLMs and internal tooling.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Lead support delivery programs for Tier 3 frontline delivery, including productivity/workflow improvements, team operations, and knowledge management
  • •Partner with support delivery and cross-functional leadership to define the experience, stand up the program, and manage pilots and rollout
  • •Lead strategy and program design for internal support initiatives such as specialization programs, quality initiatives, community support, and launch supportability
  • •Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
  • •Identify, implement, and scale tools, automation, and practical AI-powered workflows to improve efficiency, resolution quality, and customer satisfaction

Pay and Benefits

Salary: USD 216,000 - 240,000 annually
Equity and Bonus:Equity
Perks:RelocationEquity

Key Requirements

  • •8+ years of experience in program management, operations, or support engineering, focused on building scalable processes and tooling
  • •Experience shipping or maintaining tools and automations (e.g., dashboards, ETL pipelines, low-code apps) that eliminate manual work
  • •Treat ChatGPT and LLMs as co-developers to rapidly turn natural-language ideas into working code or queries
  • •Strong cross-functional collaboration and relationship-building with Product, Engineering, and Operations teams
  • •Exceptional communication, organization, and problem-solving skills with a high ownership mindset
Experience:8+ years
Skills:CommunicationOrganizationProblem-solvingOwnershipCross-functional collaboration
Tech Stack:ChatGPTLLMsAutomationDashboardsETL pipelinesLow-code appsNatural languageTools and automation

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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