Customer Success Manager, Enterprise

Gomotive
Mexico City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship building","Ownership","Customer focus","Ability to plan","Resilience"]

Own a named book of enterprise customers in Mexico to drive adoption, expansion, and renewals. Act as the face of the company, ensuring customers realize value across the Motive platform while maintaining strong client health and satisfaction. Lead onboarding-related training and best-practice guidance, handle escalations, and partner with Sales and Implementation Consultants to ensure seamless handoffs and resolution of issues.

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FursaFursa
Gomotive
Gomotive
1 day ago

Customer Success Manager, Enterprise

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Last checked: 7 hours agoStatus: Live

Job Summary

Own a named book of enterprise customers in Mexico to drive adoption, expansion, and renewals. Act as the face of the company, ensuring customers realize value across the Motive platform while maintaining strong client health and satisfaction. Lead onboarding-related training and best-practice guidance, handle escalations, and partner with Sales and Implementation Consultants to ensure seamless handoffs and resolution of issues.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of business for expansion and renewals.
  • •Ensure consistent retention and renewal revenue for accounts.
  • •Own adoption, training, and development of best practices.
  • •Maintain customer satisfaction and nurture client health.
  • •Handle escalations and manage customer communications via email, chat, and phone.

Key Requirements

  • •3+ years in a customer-facing role.
  • •2+ years as a CSM (or equivalent) owning a renewal target.
  • •Bilingual fluency in Spanish and English.
  • •Own revenue and renewals for a named book of business.
  • •Experience building and maintaining relationships with client key personnel.
Experience:3+ yearsLogisticsTransportation and logisticsFleet
Skills:Relationship buildingOwnershipCustomer focusAbility to planResilience
Languages:SpanishEnglish

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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