General Dynamics

4 days ago

VTC Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide Tier I–Tier III support for enterprise video teleconferencing operations within the VTC operations center. Monitor live VTC sessions, troubleshoot audio/video issues, and manage incidents using Service Plus ticketing. Own the lifecycle of VTC hardware and software/firmware updates, support remote and on-site assistance, coordinate scheduling and secure communications, and maintain operational documentation and step-by-step troubleshooting guides.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Monitor live VTC sessions, hardware, and conferences using Cisco TMS and CMS to identify audio/video issues.
•Provide Tier I–Tier III support as first responder, including remote support via VNC Viewer or TMS remote control and in-person assistance.
•Use Service Plus ticketing to track problems and resolutions and identify trends for system improvements.
•Schedule and manage local and remote AV/VTC events, including room reservations and resolving scheduling conflicts across networks.
•Perform VTC lifecycle tasks including new hardware installations, software/firmware upgrades, endpoint setup modifications, and maintain operational documentation/troubleshooting guides.

Pay and Benefits

Salary: USD 97,750 - 132,250 hourly

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalDisability Benefits

Key Requirements

•3+ years of progressive experience in A/V operations, IT support, or VTC administration.
•Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, and Service Plus ticketing system.
•Ability to provide Tier I–Tier III support and manage audio/video incidents for VTC sessions.
•Experience with multi-vendor collaboration endpoints and devices from AMX, Extron, Crestron, and planar.
•DoD 8140 IAT Level II compliance or higher (or ability to meet required compliance).

Experience:3+ years

Skills:ResponsivenessEscalation managementDocumentationAccountabilityTechnical problem-solving

Certifications:DoD 8140 IAT Level II

Tech Stack:Audiovisual SystemsHardware InstallationsVideo Teleconferencing SystemsCisco TMSCisco CMSCMMVNC ViewerService PlusJWICSAMXExtronCrestronPlanar

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

General Dynamics

4 days ago

VTC Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Monitor live VTC sessions, hardware, and conferences using Cisco TMS and CMS to identify audio/video issues.
•Provide Tier I–Tier III support as first responder, including remote support via VNC Viewer or TMS remote control and in-person assistance.
•Use Service Plus ticketing to track problems and resolutions and identify trends for system improvements.
•Schedule and manage local and remote AV/VTC events, including room reservations and resolving scheduling conflicts across networks.
•Perform VTC lifecycle tasks including new hardware installations, software/firmware upgrades, endpoint setup modifications, and maintain operational documentation/troubleshooting guides.

Pay and Benefits

Salary: USD 97,750 - 132,250 hourly

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalDisability Benefits

Key Requirements

•3+ years of progressive experience in A/V operations, IT support, or VTC administration.
•Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, and Service Plus ticketing system.
•Ability to provide Tier I–Tier III support and manage audio/video incidents for VTC sessions.
•Experience with multi-vendor collaboration endpoints and devices from AMX, Extron, Crestron, and planar.
•DoD 8140 IAT Level II compliance or higher (or ability to meet required compliance).

Experience:3+ years

Skills:ResponsivenessEscalation managementDocumentationAccountabilityTechnical problem-solving

Certifications:DoD 8140 IAT Level II

Tech Stack:Audiovisual SystemsHardware InstallationsVideo Teleconferencing SystemsCisco TMSCisco CMSCMMVNC ViewerService PlusJWICSAMXExtronCrestronPlanar

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn