3 months ago

Engineering Manager, AI Models Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Hands-on Engineering Manager leading the AI Platform Team building and operating the foundational infrastructure for Intercom’s AI products. You’ll code directly with ICs, mentor engineers and ML scientists, shape platform architecture, improve developer experience, and own high-impact roadmaps while expanding platform domains as AI initiatives grow.

Location: London, Berlin, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
•Contribute directly to production code, staying close to the work and building knowledge and context through first-hand experience.
•Support teams of ML scientists and engineers building AI-powered capabilities.
•Plan, prioritize, and deliver high-impact roadmaps in partnership with senior engineers, balancing delivery, quality, and innovation.
•Improve developer-experience across the AI infrastructure stack, ensuring systems are observable, scalable, and easy to build upon.

Pay and Benefits

Perks:Health Insurance401kEquityPensionLife InsuranceRemote WorkPaid Leave

Key Requirements

•Experience leading engineering teams in an infrastructure or platform team.
•Strong prior experience as an engineer with deep technical judgment.
•Ability to coach senior engineers through complex architectural trade-offs.
•Adaptive leadership for a rapidly growing group.
•Curiosity and enthusiasm for AI and how ML systems are developed and operated in production.

Experience:AITechnology

Skills:LeadershipCoachingCommunicationStrategic thinkingMentorship

Languages:English

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

3 months ago

Engineering Manager, AI Models Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: London, Berlin, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
•Contribute directly to production code, staying close to the work and building knowledge and context through first-hand experience.
•Support teams of ML scientists and engineers building AI-powered capabilities.
•Plan, prioritize, and deliver high-impact roadmaps in partnership with senior engineers, balancing delivery, quality, and innovation.
•Improve developer-experience across the AI infrastructure stack, ensuring systems are observable, scalable, and easy to build upon.

Pay and Benefits

Perks:Health Insurance401kEquityPensionLife InsuranceRemote WorkPaid Leave

Key Requirements

•Experience leading engineering teams in an infrastructure or platform team.
•Strong prior experience as an engineer with deep technical judgment.
•Ability to coach senior engineers through complex architectural trade-offs.
•Adaptive leadership for a rapidly growing group.
•Curiosity and enthusiasm for AI and how ML systems are developed and operated in production.

Experience:AITechnology

Skills:LeadershipCoachingCommunicationStrategic thinkingMentorship

Languages:English

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn