Partner Success Lead

Anthropic
London
Workplace: OnsiteFull timeGBP 215,000 - 250,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Unblocking","Stakeholder management","Judgment","Presentation","Operational execution"]

Own a book of in-flight partner-led customer engagements across EMEA, driving each from partner match through completed outcomes. Track scope, timelines, blockers, and Claude usage trends; run weekly delivery and at-risk reviews; unblock issues by routing to the right teams. Build executive trust with managed partners, improve delivery quality and consumption metrics, turn what works into repeatable practices, and steward co-investment funding against outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Anthropic
Anthropic
20 hours ago

Partner Success Lead

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a book of in-flight partner-led customer engagements across EMEA, driving each from partner match through completed outcomes. Track scope, timelines, blockers, and Claude usage trends; run weekly delivery and at-risk reviews; unblock issues by routing to the right teams. Build executive trust with managed partners, improve delivery quality and consumption metrics, turn what works into repeatable practices, and steward co-investment funding against outcomes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own each customer engagement from partner match through completed outcome, tracking status weekly (scope, timeline, blockers, and Claude usage trend).
  • •Run weekly delivery reviews; diagnose stalled or at-risk engagements and bring them to at-risk account reviews with an owner and specific ask.
  • •Unblock delivery issues (partner capacity, scope creep, customer readiness, product questions, deal-registration conflicts, and dissatisfaction) and drive resolution across teams.
  • •Track delivery quality and consumption across the book (on-time completion, time-to-completion, delivered consumption, weekly active use, and health trends toward at-risk).
  • •Build senior relationships with partners’ practice and delivery leadership; establish executive-level trust to escalate, restaff, or invest, and convert what works into reusable best practices.

Pay and Benefits

Salary: GBP 215,000 - 250,000 annually
Perks:EquityParental LeavePaid Leave

Key Requirements

  • •Own a high-volume book of concurrent customer engagements/projects/accounts (about 10 to 30) to completed outcomes in a partner success, customer success, delivery management, or technical account management role.
  • •Build structure, clarity, and repeatable program motions (e.g., written review formats/checklists/plays) while delivering engagement-by-engagement results.
  • •Deliver outcomes tied to on-time delivery, adoption, retention, consumption, and expansion—not just contract signature.
  • •Evaluate delivery quality and escalate/unblock across a matrix of partner, customer, direct sales, customer success, and product to resolution.
  • •Be technically fluent enough to follow a partner architect walkthrough of a real Claude engagement and ask substantive questions.
Experience:Partner-led deliveryCustomer successConsulting & systems integrationUsage-based business
Education:Bachelor's
Skills:UnblockingStakeholder managementJudgmentPresentationOperational execution
Languages:English
Tech Stack:ClaudeLarge language model (LLM)

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn