Data Centre Service Delivery Field Support Engineer (L1)

NTT
Bangkok
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Planning","Active listening","Client focus","Adaptability"]

Provide first-line onsite technical support and field engineering service for client data center environments. Proactively identify, log, and resolve standard and low-complexity incidents while ensuring zero missed SLA conditions. Install and configure infrastructure and related software, diagnose alerts, escalate to L2 when needed, coordinate with stakeholders and vendors, and ensure timely updates, handovers, and preventative resolution actions.

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FursaFursa
NTT
NTT
2 days ago

Data Centre Service Delivery Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide first-line onsite technical support and field engineering service for client data center environments. Proactively identify, log, and resolve standard and low-complexity incidents while ensuring zero missed SLA conditions. Install and configure infrastructure and related software, diagnose alerts, escalate to L2 when needed, coordinate with stakeholders and vendors, and ensure timely updates, handovers, and preventative resolution actions.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Provide first-line onsite technical support and field engineering services to clients by identifying and resolving technical incidents and problems.
  • •Manage standard and low complexity incidents, ensuring incidents, requests, and resolution activities result in zero missed SLA conditions.
  • •Ensure assigned client-site infrastructure is configured, installed, tested, and operational; install and configure solution software per client requirements.
  • •Monitor and respond to alerts, diagnose incidents, escalate to L2 Field Engineer when unable to resolve within the required time, and update incidents with progress and resolution details.
  • •Investigate issues using knowledge articles to identify root causes, liaise with stakeholders (client IT environments, carriers, colleagues), and escalate to 3rd-party vendors when necessary, including shift handovers for continuity.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field.
  • •Associate-level certification in data center technologies (e.g., Cisco, NetApp, EMC), such as CCNA (DC).
  • •Entry-level experience building, deploying, and supporting data center networking infrastructure.
  • •Associate-level knowledge of data center network equipment such as Nexus and MDS series switching.
  • •Strong verbal and written communication skills, with the ability to work in a pressurized environment and support clients through the total client journey.
Experience:Data centerNetworking
Education:Bachelor's in Information Technology, Computing
Skills:CommunicationPlanningActive listeningClient focusAdaptability
Certifications:CCNA (DC)
Tech Stack:CiscoNetAppEMCCCNA (DC)NexusMDS series switching

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn