Production Support Consultant

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 4+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Communication","Stakeholder management"]

Provide Level 2/Level 3 production support for business-critical applications in a 24x7 environment. Monitor application health, availability, and performance, investigate and resolve incidents within SLA timelines, and perform RCA with preventive actions. Manage deployments, releases, and change activities, troubleshoot application/infrastructure/database/middleware issues, and support disaster recovery and operational readiness. Use Linux/Unix administration and observability tools to analyze logs and metrics, while collaborating with engineering, infrastructure, and database teams.

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FursaFursa
NTT
NTT
1 month ago

Production Support Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide Level 2/Level 3 production support for business-critical applications in a 24x7 environment. Monitor application health, availability, and performance, investigate and resolve incidents within SLA timelines, and perform RCA with preventive actions. Manage deployments, releases, and change activities, troubleshoot application/infrastructure/database/middleware issues, and support disaster recovery and operational readiness. Use Linux/Unix administration and observability tools to analyze logs and metrics, while collaborating with engineering, infrastructure, and database teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide Level 2/Level 3 application production support for business-critical applications.
  • •Monitor application health, availability, and performance using enterprise monitoring tools.
  • •Investigate and resolve production incidents within defined SLA timelines.
  • •Perform root cause analysis (RCA) and implement preventive measures.
  • •Manage application deployments, releases, and change activities in production environments.

Key Requirements

  • •Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
  • •4+ years of experience in Application Production Support or Application Operations.
  • •Strong hands-on experience with Linux/Unix administration and troubleshooting.
  • •Experience supporting enterprise applications in production environments.
  • •Solid understanding of Incident, Problem, and Change Management processes.
Experience:4+ yearsEnterprise applicationsApplication operations
Education:Bachelor's in computer science, Information Technology, Engineering, or a related field
Skills:Analytical skillsProblem-solvingCommunicationStakeholder management
Certifications:ITIL Foundation
Tech Stack:LinuxUnixOracle SQLSplunkGrafanaAppDynamicsAWSAzureGCPShellPythonPowerShellITILIncident managementProblem managementChange managementRCADisaster recovery

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn