Customer Service Manager, Airport Customer Operations (New York City, NY, US)

Lead a front-line customer service operation within the Airports Team in the Customer Experience Division. Drive operational excellence with a safety-first mindset by coaching and developing team members, allocating resources to meet operational goals, conducting self-audits and safety engagements, and managing escalated service issues. Coordinate with multi-functional departments and agencies, apply union contract rules, and ensure teams deliver exceptional, on-time customer experiences.