AI Support Engineer - Singapore

OpenAI
Singapore
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Critical thinking","Problem solving","Communication","Customer-focused","Collaboration"]

Help build OpenAI’s first post-AGI support team by resolving complex, often undefined customer issues through support tickets and Slack. Partner with engineering, product, and cross-functional teams to improve products, reduce bugs, and strengthen internal customer feedback operations. Use scripting and emerging AI capabilities (including OpenAI tools) to automate recurring workflows and scale response times, service levels, and operational processes. Based in Singapore with a hybrid model.

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FursaFursa
OpenAI
OpenAI
1 month ago

AI Support Engineer - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Help build OpenAI’s first post-AGI support team by resolving complex, often undefined customer issues through support tickets and Slack. Partner with engineering, product, and cross-functional teams to improve products, reduce bugs, and strengthen internal customer feedback operations. Use scripting and emerging AI capabilities (including OpenAI tools) to automate recurring workflows and scale response times, service levels, and operational processes. Based in Singapore with a hybrid model.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Work directly with customers to solve their most complex problems and provide ownership and education on using OpenAI platforms.
  • •Serve as an expert on OpenAI products and partner with engineering and customer teams to resolve issues.
  • •Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
  • •Create and scale approaches based on learnings from resolved customer issues, collaborating with product and go-to-market teams.
  • •Provide support coverage during on-call shifts and holidays/weekends based on business needs.

Key Requirements

  • •8+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.
  • •Ability to script/engineer code (e.g., Python) using emerging AI capabilities to automate repetitive tasks and integrate tools.
  • •Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • •Strong root-cause analysis and a proactive approach to process improvement and innovation.
  • •Preferred: Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field (or equivalent experience).
Experience:8+ yearsAISaaSTechnical supportSupport engineeringTech startupsFast-paced environments
Education:Bachelor's in Computer Science or Computer Engineering
Skills:Critical thinkingProblem solvingCommunicationCustomer-focusedCollaboration
Languages:English
Tech Stack:SlackCodexChatGPTOpenAI APIPythonSaaS

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor