OpenAI

1 day ago

AI Support Engineer - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Help build OpenAI’s first post-AGI support team by resolving complex, often undefined customer issues through support tickets and Slack. Partner with engineering, product, and cross-functional teams to improve products, reduce bugs, and strengthen internal customer feedback operations. Use scripting and emerging AI capabilities (including OpenAI tools) to automate recurring workflows and scale response times, service levels, and operational processes. Based in Singapore with a hybrid model.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Work directly with customers to solve their most complex problems and provide ownership and education on using OpenAI platforms.
•Serve as an expert on OpenAI products and partner with engineering and customer teams to resolve issues.
•Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
•Create and scale approaches based on learnings from resolved customer issues, collaborating with product and go-to-market teams.
•Provide support coverage during on-call shifts and holidays/weekends based on business needs.

Key Requirements

•8+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.
•Ability to script/engineer code (e.g., Python) using emerging AI capabilities to automate repetitive tasks and integrate tools.
•Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
•Strong root-cause analysis and a proactive approach to process improvement and innovation.
•Preferred: Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field (or equivalent experience).

Experience:8+ yearsAISaaSTechnical supportSupport engineeringTech startupsFast-paced environments

Education:Bachelor's in Computer Science or Computer Engineering

Skills:Critical thinkingProblem solvingCommunicationCustomer-focusedCollaboration

Languages:English

Tech Stack:SlackCodexChatGPTOpenAI APIPythonSaaS

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

1 day ago

AI Support Engineer - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Work directly with customers to solve their most complex problems and provide ownership and education on using OpenAI platforms.
•Serve as an expert on OpenAI products and partner with engineering and customer teams to resolve issues.
•Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
•Create and scale approaches based on learnings from resolved customer issues, collaborating with product and go-to-market teams.
•Provide support coverage during on-call shifts and holidays/weekends based on business needs.

Key Requirements

•8+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.
•Ability to script/engineer code (e.g., Python) using emerging AI capabilities to automate repetitive tasks and integrate tools.
•Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
•Strong root-cause analysis and a proactive approach to process improvement and innovation.
•Preferred: Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field (or equivalent experience).

Experience:8+ yearsAISaaSTechnical supportSupport engineeringTech startupsFast-paced environments

Education:Bachelor's in Computer Science or Computer Engineering

Skills:Critical thinkingProblem solvingCommunicationCustomer-focusedCollaboration

Languages:English

Tech Stack:SlackCodexChatGPTOpenAI APIPythonSaaS

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor