Coursera

1 week ago

Global Customer Success Enablement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own global enablement strategy for Customer Success teams by designing and deploying learning programs that improve how clients leverage Coursera products. Partner with executives and cross-functional stakeholders to build localized initiatives, deliver coaching and experiential learning content, and apply data-driven measurement frameworks to optimize performance. Lead dashboards, evaluation processes, and recurring councils to ensure regional work aligns tightly with global enablement priorities.

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with global Customer Success leadership to drive enablement strategy and advise on selling and consulting nuances across regions.
•Design, plan, implement, and evaluate learning programs delivered in multiple modalities, broken down by quarter.
•Localize and evolve global enablement programs with the Global Enablement team; assess skills and target performance improvements.
•Build consumable learning content and facilitate experiential sessions, including 1:1 and scalable coaching initiatives.
•Oversee performance measurement using data and analytics, apply evaluation frameworks (e.g., Kirkpatrick), maintain enablement dashboards, and run a monthly Field Readiness Council.

Pay and Benefits

Salary: USD 129,200 - 173,500 annually

Perks:Health InsuranceAnnual BonusRsus

Key Requirements

•5+ years in sales enablement or customer success enablement (or related), including 4+ years in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech knowledge.
•Experience designing, building, and deploying global enablement programs across multiple regions (e.g., North America, Latam, Europe).
•Strong ability to assess, monitor, and measure enablement program impact using CS/sales performance metrics to improve NPS and learning assessments.
•Proven executive presence, including partnering with C-level leaders across matrix organizations to influence and execute strategy.
•Track record driving concepts from strategy to execution with strong prioritization, judgment, and attention to detail.

Experience:5+ yearsB2B SaaSCustomer successSales enablementEdTechHR

Skills:Executive consultationData analysisPresentation facilitationCross-functional collaborationPrioritization

Languages:English

Tech Stack:AsanaJira

Company Brief

Coursera

Operates an online learning platform offering MOOCs, professional certificates, and degree programs in partnership with universities and organizations worldwide, enabling learners and professionals to acquire new skills and credentials online.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mountain View, United States

Founded: 2012

Website LinkedIn

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Coursera

1 week ago

Global Customer Success Enablement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with global Customer Success leadership to drive enablement strategy and advise on selling and consulting nuances across regions.
•Design, plan, implement, and evaluate learning programs delivered in multiple modalities, broken down by quarter.
•Localize and evolve global enablement programs with the Global Enablement team; assess skills and target performance improvements.
•Build consumable learning content and facilitate experiential sessions, including 1:1 and scalable coaching initiatives.
•Oversee performance measurement using data and analytics, apply evaluation frameworks (e.g., Kirkpatrick), maintain enablement dashboards, and run a monthly Field Readiness Council.

Pay and Benefits

Salary: USD 129,200 - 173,500 annually

Perks:Health InsuranceAnnual BonusRsus

Key Requirements

•5+ years in sales enablement or customer success enablement (or related), including 4+ years in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech knowledge.
•Experience designing, building, and deploying global enablement programs across multiple regions (e.g., North America, Latam, Europe).
•Strong ability to assess, monitor, and measure enablement program impact using CS/sales performance metrics to improve NPS and learning assessments.
•Proven executive presence, including partnering with C-level leaders across matrix organizations to influence and execute strategy.
•Track record driving concepts from strategy to execution with strong prioritization, judgment, and attention to detail.

Experience:5+ yearsB2B SaaSCustomer successSales enablementEdTechHR

Skills:Executive consultationData analysisPresentation facilitationCross-functional collaborationPrioritization

Languages:English

Tech Stack:AsanaJira

Company Brief

Coursera

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mountain View, United States

Founded: 2012

Website LinkedIn