Customer Care Representative (Floater) - PEI (Charlottetown, Canada)

Sonova
Charlottetown
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Organization","Willingness to learn"]

Provide exceptional customer service in-person, over the phone, and by email in a fast-paced hearing clinic setting. Schedule appointments and organize client records, manage and maintain client accounts, and support third-party billing with insurance companies. Assist with cleanings and minor in-clinic device repairs (training provided) while traveling across PEI clinics as needed and reporting to the Regional Clinic Manager.

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FursaFursa
Sonova
Sonova
3 days ago

Customer Care Representative (Floater) - PEI (Charlottetown, Canada)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Provide exceptional customer service in-person, over the phone, and by email in a fast-paced hearing clinic setting. Schedule appointments and organize client records, manage and maintain client accounts, and support third-party billing with insurance companies. Assist with cleanings and minor in-clinic device repairs (training provided) while traveling across PEI clinics as needed and reporting to the Regional Clinic Manager.
Location: Charlottetown
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize files for Hearing Care Professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Provide customer service in a fast-paced retail clinic environment, including in person, by phone, and email.
  • •Strong communication skills and a customer service-focused mindset.
  • •Experience with or willingness to work on and reconcile accounts receivable.
  • •Be available to travel to other clinics across PEI as needed.
  • •“Can-Do” attitude with eagerness to learn and grow your knowledge.
Skills:CommunicationCustomer serviceRelationship buildingOrganizationWillingness to learn

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website