Client Delivery Manager - Sovereign Cloud Delivery - F/M (Levallois-Perret, FR, 92300)

SAP
France
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5-7 yearsEducation: bachelorsSkills: ["Customer focus","Relationship-building","Stakeholder management","Communication","Negotiation"]

Own customer engagements end-to-end for SAP European Sovereign Cloud Services, serving as the primary contact from onboarding through service delivery and ongoing operational excellence. Lead onboarding and service adoption, run service reviews and quarterly business reviews, align cloud services to customer objectives, and support transformation guidance. Manage escalations, coordinate release/maintenance activities, drive corrective actions, and identify expansion opportunities through renewals, upsells, and SLA/account discussions.

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FursaFursa
SAP
SAP
1 hour ago

Client Delivery Manager - Sovereign Cloud Delivery - F/M (Levallois-Perret, FR, 92300)

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Job Summary

Own customer engagements end-to-end for SAP European Sovereign Cloud Services, serving as the primary contact from onboarding through service delivery and ongoing operational excellence. Lead onboarding and service adoption, run service reviews and quarterly business reviews, align cloud services to customer objectives, and support transformation guidance. Manage escalations, coordinate release/maintenance activities, drive corrective actions, and identify expansion opportunities through renewals, upsells, and SLA/account discussions.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Serve as the trusted advisor and main contact for customers throughout their Sovereign Cloud journey.
  • •Lead customer onboarding, guide service adoption, and support cloud transformation initiatives.
  • •Conduct regular service reviews, business planning sessions, and quarterly business review meetings.
  • •Manage customer escalations and drive resolution of critical issues; ensure corrective actions are completed.
  • •Plan and coordinate release, maintenance, and operational activities; manage delivery against scope, timelines, budgets, and milestones.
Travel: Low travel

Key Requirements

  • •5–7 years of professional experience in customer-facing service delivery, account management, project management, or related roles.
  • •Strong customer focus with proven relationship-building and stakeholder management skills across internal teams.
  • •Experience managing complex customer engagements and understanding business process areas such as Finance, Logistics, or Supply Chain.
  • •Solid understanding of project management fundamentals with infrastructure knowledge for enterprise IT environments.
  • •Bachelor’s degree (or equivalent) in Business Administration, Computer Science, Engineering, Economics, or a related field; willingness to undergo a governmental security clearance process.
Experience:5-7 years
Education:Bachelor's
Skills:Customer focusRelationship-buildingStakeholder managementCommunicationNegotiation
Tech Stack:SAP S/4HANASovereign CloudCloud servicesSAP Cloud

Eligibility

Security Clearance:Governmental security clearance

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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