Workday

3 weeks ago

Time & Absence Applications Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support Workday customers with time management and absence-related cases by investigating, diagnosing, and delivering timely, business-critical solutions. Prioritize and resolve time-sensitive issues, troubleshoot newly discovered problems, and maintain knowledge of functionality and compliance changes. Collaborate with Product Managers, QA, and Development on solutions or workarounds, covering areas like time off/leave, scheduling and labor optimization, time tracking, and integrations within a 24/7 support shift model.

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle a queue of Time Management support cases, prioritizing by severity and customer impact.
•Investigate and troubleshoot time-critical issues, balancing ownership of existing case loads while resolving newly discovered problems.
•Collaborate with Product Managers, QA, and Development to determine solutions or workarounds.
•Support customers across Time Off and Leave of Absence, Scheduling and Labor Optimization, Time Tracking, and Time Management Integrations.
•Maintain knowledge of new functionality and compliance changes; participate in rostered 24/7 global support shifts and support/troubleshoot as needed.

Pay and Benefits

Salary: PLN 148,800 - 223,200 annually

Equity and Bonus:Equity

Key Requirements

•3+ years’ experience in SaaS enterprise software support, implementation, or consulting (e.g., Oracle, SAP, Netsuite, Zuora, Infor, Taleo, ERP, Peoplesoft, Kronos, Cornerstone).
•Confident verbal and written communicator who collaborates with business users and peers at all levels.
•Basic knowledge of object-oriented programming languages (e.g., Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift).
•Ability to read and analyze log files and basic knowledge of SQL syntax to read existing scripts and queries.
•Basic experience with API clients (SoapUI, Test Studio, and/or Postman/Bruno).

Experience:3+ yearsSaaSEnterprise softwareERPHCMWorkforce managementPayrollHigher Ed

Skills:CommunicationCollaborationCustomer focusProblem-solvingResilience

Tech Stack:JavaC++PythonC#RubyPHPTypeScriptKotlinSwiftSQLSoapUITest StudioPostmanBrunoSOAPWSDLXML

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

3 weeks ago

Time & Absence Applications Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle a queue of Time Management support cases, prioritizing by severity and customer impact.
•Investigate and troubleshoot time-critical issues, balancing ownership of existing case loads while resolving newly discovered problems.
•Collaborate with Product Managers, QA, and Development to determine solutions or workarounds.
•Support customers across Time Off and Leave of Absence, Scheduling and Labor Optimization, Time Tracking, and Time Management Integrations.
•Maintain knowledge of new functionality and compliance changes; participate in rostered 24/7 global support shifts and support/troubleshoot as needed.

Pay and Benefits

Salary: PLN 148,800 - 223,200 annually

Equity and Bonus:Equity

Key Requirements

•3+ years’ experience in SaaS enterprise software support, implementation, or consulting (e.g., Oracle, SAP, Netsuite, Zuora, Infor, Taleo, ERP, Peoplesoft, Kronos, Cornerstone).
•Confident verbal and written communicator who collaborates with business users and peers at all levels.
•Basic knowledge of object-oriented programming languages (e.g., Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift).
•Ability to read and analyze log files and basic knowledge of SQL syntax to read existing scripts and queries.
•Basic experience with API clients (SoapUI, Test Studio, and/or Postman/Bruno).

Experience:3+ yearsSaaSEnterprise softwareERPHCMWorkforce managementPayrollHigher Ed

Skills:CommunicationCollaborationCustomer focusProblem-solvingResilience

Tech Stack:JavaC++PythonC#RubyPHPTypeScriptKotlinSwiftSQLSoapUITest StudioPostmanBrunoSOAPWSDLXML

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn