Fifth Third Bancorp

1 week ago

Homeowners Asst Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Support homeowners/borrowers by working with loss mitigation and foreclosure-related inquiries. Under moderate supervision, you’ll provide current account status, explain loss mitigation application steps (deadlines and denial appeal process when applicable), and place welcome calls. You’ll document borrower contact and system updates, research and escalate issues, and coordinate with internal teams. The role involves extensive telephone time and strong adherence to FDCPA, privacy, and state/legal/investor guidelines.

Location: Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Analyze borrower situations and respond to inquiries, including advising on loss mitigation actions such as the application process, pending deadlines, and denial appeal process when applicable.
•Make welcome/wrap-up calls and provide timely live telephonic responses to loan and loss mitigation application questions.
•Maintain full servicing system documentation for borrower contact and contact attempts; update records for account status and collateral location/condition.
•Research customer inquiries, determine appropriate next steps, and escalate issues to management when needed for problem resolution.
•Monitor loan resolution status from 45-day delinquency through loss mitigation and until foreclosure sale, ensuring required documentation is provided and timelines are met.

Key Requirements

•Respond to borrower inquiries in a timely manner, including loss mitigation, foreclosure, bankruptcy, escrow, and related customer service issues.
•2+ years collections or default servicing experience.
•Knowledge of collections and default servicing practices, with loss mitigation/foreclosure/bankruptcy/REO experience preferred.
•Intermediate proficiency with Microsoft Word and Excel.
•Required to adhere to FDCPA, Privacy Act, applicable state laws, and bank/investor collection guidelines; demonstrate strong communication, organization, and ability to work independently.

Experience:2+ yearsCollectionsDefault servicingLoss mitigationForeclosureBankruptcyREO

Education:High School

Skills:Customer advocacyCommunicationOrganizational skillsAttention to detailIndependent work

Tech Stack:Microsoft WordMicrosoft ExcelFiServALSCACSCOMITACE

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

1 week ago

Homeowners Asst Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Analyze borrower situations and respond to inquiries, including advising on loss mitigation actions such as the application process, pending deadlines, and denial appeal process when applicable.
•Make welcome/wrap-up calls and provide timely live telephonic responses to loan and loss mitigation application questions.
•Maintain full servicing system documentation for borrower contact and contact attempts; update records for account status and collateral location/condition.
•Research customer inquiries, determine appropriate next steps, and escalate issues to management when needed for problem resolution.
•Monitor loan resolution status from 45-day delinquency through loss mitigation and until foreclosure sale, ensuring required documentation is provided and timelines are met.

Key Requirements

•Respond to borrower inquiries in a timely manner, including loss mitigation, foreclosure, bankruptcy, escrow, and related customer service issues.
•2+ years collections or default servicing experience.
•Knowledge of collections and default servicing practices, with loss mitigation/foreclosure/bankruptcy/REO experience preferred.
•Intermediate proficiency with Microsoft Word and Excel.
•Required to adhere to FDCPA, Privacy Act, applicable state laws, and bank/investor collection guidelines; demonstrate strong communication, organization, and ability to work independently.

Experience:2+ yearsCollectionsDefault servicingLoss mitigationForeclosureBankruptcyREO

Education:High School

Skills:Customer advocacyCommunicationOrganizational skillsAttention to detailIndependent work

Tech Stack:Microsoft WordMicrosoft ExcelFiServALSCACSCOMITACE

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor