Senior Manager, F&S Transformation

Zendesk
Madison
Workplace: HybridFull timeUSD 146,000 - 220,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Stakeholder communication","Project leadership","Process improvement","Automation bias","Cross-functional collaboration"]

Lead the next phase of Finance & Strategy transformation by owning business requirements and roadmap for planning systems, including Adaptive Insights. Drive scalable improvements across forecasting, reporting, planning workflows, and variance analysis to reduce manual work and improve decision-ready insights. Identify and implement F&S AI and automation opportunities, establish operating discipline (intake, prioritization, governance), and coordinate adoption across Corporate F&S, functional teams, and IT.

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FursaFursa
Zendesk
Zendesk
1 day ago

Senior Manager, F&S Transformation

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the next phase of Finance & Strategy transformation by owning business requirements and roadmap for planning systems, including Adaptive Insights. Drive scalable improvements across forecasting, reporting, planning workflows, and variance analysis to reduce manual work and improve decision-ready insights. Identify and implement F&S AI and automation opportunities, establish operating discipline (intake, prioritization, governance), and coordinate adoption across Corporate F&S, functional teams, and IT.
Location: Madison
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the F&S Transformation roadmap across planning systems, process improvement, automation, and F&S-specific AI use cases.
  • •Lead business ownership and enhancement prioritization for Adaptive and related planning systems, partnering with Finance Systems/IT.
  • •Drive scalable process improvement across forecasting, reporting, planning workflows, variance analysis, and management reporting.
  • •Identify and implement F&S AI/automation opportunities to reduce manual work and improve decision-ready insights with the Finance-wide AI/Process Innovation team.
  • •Create operating discipline via intake, prioritization, documentation, testing, release management, and roadmap governance, and shift from reactive support to proactive transformation.

Pay and Benefits

Salary: USD 146,000 - 220,000 annually

Key Requirements

  • •7+ years of experience in FP&A, Finance & Strategy, Finance Transformation, Finance Systems, or a related role.
  • •Strong understanding of forecasting, planning, management reporting, and core FP&A processes.
  • •Experience using AI, automation, BI, reporting tools, data models, or integrations to improve finance planning and decision support.
  • •Hands-on experience with financial planning systems such as Adaptive Insights, Anaplan, Oracle EPM, Pigment, OneStream, Hyperion, or similar.
  • •Proven ability to lead complex transformation/system initiatives end-to-end, including roadmap management, prioritization, stakeholder alignment, and change management.
Experience:7+ yearsFP&AFinance transformationFinance systemsAIAutomationBIPlanning systemsSaaS
Skills:Stakeholder communicationProject leadershipProcess improvementAutomation biasCross-functional collaboration
Tech Stack:Adaptive InsightsAnaplanOracle EPMPigmentOneStreamHyperionBIReportingPlanning systems

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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