Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Problem-solving","Communication","Teamwork","Leadership","Training","Adaptability","Safety management"]

Lead a team of heavy equipment maintenance technicians at an onsite facility in Hubbard, TX. Use the company’s T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues using real-time data. Schedule repairs for rental and customer equipment, supervise quality and safety, manage customer communications, and drive employee training and development while maintaining strong customer relationships.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a team of heavy equipment maintenance technicians at an onsite facility in Hubbard, TX. Use the company’s T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues using real-time data. Schedule repairs for rental and customer equipment, supervise quality and safety, manage customer communications, and drive employee training and development while maintaining strong customer relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise heavy equipment maintenance technicians and service personnel, ensuring quality performance and a safe work environment.
  • •Use T3 to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using data from equipment makes/models.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain customer relationships by ensuring customers are satisfied and kept up to date on additional ways EquipmentShare can help.
  • •Respond to and resolve customer inquiries, requests, complaints, and other communications; perform other assigned duties as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendCompany TruckTool ReimbursementsVolunteer Time

Key Requirements

  • •3+ years of maintenance and service experience in the rental industry or a related construction field.
  • •Experience leading maintenance teams.
  • •Strong interpersonal and problem-solving skills with solid verbal/written communication and customer service.
  • •Adaptability to a fast-paced, growing company and ability to learn EquipmentShare products and services.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license with an acceptable record.
Experience:ConstructionEquipment rentalMaintenanceField service
Education:High School
Skills:Customer serviceProblem-solvingCommunicationTeamworkLeadershipTrainingAdaptabilitySafety management
Licenses:Driver's license
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn