Client Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as Tier 1 support for clients using Ripple Treasury, providing fast, thoughtful resolutions that strengthen long-term relationships. Triage and troubleshoot issues across payment formats and extracts, inbound/outbound connectivity, and Alliance Lite 2, while managing RSA and Symantec credentials. Partner with Customer Success, Account Managers, and Solutions teams, escalating to Development with well-documented insights and sharing trends to improve products and processes.

Location: Geneva

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Act as Tier 1 Support and be the first-line trusted contact for client questions and issues.
•Troubleshoot and resolve problems with urgency, clarity, and keep clients informed throughout.
•Prioritize incoming requests to meet SLAs and deliver high-quality support.
•Diagnose issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2; manage RSA and Symantec credentials.
•Partner cross-functionally and escalate to Development with clear, well-documented insights; identify trends and provide actionable feedback.

Pay and Benefits

Equity and Bonus:Equity

Perks:Learning BudgetHealth InsuranceRetirementParental LeaveMobile Phone

Key Requirements

•Experience in B2B technical support, ideally in a SaaS environment.
•Comfort working with APIs, bank connectivity, and payment formats.
•Strong analytical and problem-solving skills to identify root causes and make decisions under pressure.
•Familiarity with treasury, banking, or accounting concepts (advantage).
•Ability to operate in ambiguity, especially when documentation is limited.

Experience:B2BSaaS

Skills:Analytical thinkingProblem-solvingCommunicationProactive mindsetContinuous learning

Languages:English

Tech Stack:APIsAlliance Lite 2RSASymantecPayment formatsBank connectivity

Company Brief

Ripple

Website

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Ripple

1 month ago

Client Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Geneva

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Act as Tier 1 Support and be the first-line trusted contact for client questions and issues.
•Troubleshoot and resolve problems with urgency, clarity, and keep clients informed throughout.
•Prioritize incoming requests to meet SLAs and deliver high-quality support.
•Diagnose issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2; manage RSA and Symantec credentials.
•Partner cross-functionally and escalate to Development with clear, well-documented insights; identify trends and provide actionable feedback.

Pay and Benefits

Equity and Bonus:Equity

Perks:Learning BudgetHealth InsuranceRetirementParental LeaveMobile Phone

Key Requirements

•Experience in B2B technical support, ideally in a SaaS environment.
•Comfort working with APIs, bank connectivity, and payment formats.
•Strong analytical and problem-solving skills to identify root causes and make decisions under pressure.
•Familiarity with treasury, banking, or accounting concepts (advantage).
•Ability to operate in ambiguity, especially when documentation is limited.

Experience:B2BSaaS

Skills:Analytical thinkingProblem-solvingCommunicationProactive mindsetContinuous learning

Languages:English

Tech Stack:APIsAlliance Lite 2RSASymantecPayment formatsBank connectivity

Company Brief

Ripple

Website