Senior Software Engineer, Agent Product

Decagon
New York
Workplace: OnsiteFull timeUSD 250,000 - 330,000 annuallyFunction: Software EngineeringExperience: 5+ yearsSkills: ["Communication","Collaboration","Problem-solving"]

Senior Software Engineer for the Agent Engineering team building and shipping best-in-class AI agents that handle complex customer interactions at scale. You’ll own end-to-end development, design and evaluate models, and collaborate with enterprise customers to deliver reliable, scalable AI agents. Requires 5+ years in software engineering, proficiency in Python and TypeScript, and comfort debugging deep technology stacks. Based in New York City, on-site.

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Decagon
Decagon
5 months ago

Senior Software Engineer, Agent Product

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Last checked: 18 hours agoStatus: Live

Job Summary

Senior Software Engineer for the Agent Engineering team building and shipping best-in-class AI agents that handle complex customer interactions at scale. You’ll own end-to-end development, design and evaluate models, and collaborate with enterprise customers to deliver reliable, scalable AI agents. Requires 5+ years in software engineering, proficiency in Python and TypeScript, and comfort debugging deep technology stacks. Based in New York City, on-site.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
  • •Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
  • •Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
  • •Own end-to-end development from initial implementation through continuous iteration
  • •Collaborate with leaders across industries to solve users’ needs with reliable and intuitive AI agents

Pay and Benefits

Salary: USD 250,000 - 330,000 annually
Equity and Bonus:Equity
Perks:Medical BenefitsPaid Leave

Key Requirements

  • •Have 5+ years of industry experience in software engineering
  • •Proficiency with Python, Typescript and asynchronous programming
  • •A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
  • •Experience building or working with AI agents or large-scale systems is a plus
  • •Strong collaboration and problem-solving skills
Experience:5+ years
Skills:CommunicationCollaborationProblem-solving
Languages:English
Tech Stack:PythonTypescriptAsynchronous programmingAIMultimodal models

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor