Manager, Life Operations Initiatives

Lead life policy administration operations in Kowloon City, ensuring efficient processes, strong controls, and high-quality service aligned with HSBC brand expectations. Oversee outsourced policy administration functions, drive continuous improvement of life operating systems, procedures, and process streamlining, and ensure compliance with operational standards, regulations, and laws. Manage people and use analytical skills to prioritize requirements, identify root causes, and implement remedial and preventive actions.