Technical Account Manager

Workiva
United States
Workplace: RemoteFull timeUSD 106,000 - 185,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Customer relationship management","Stakeholder communication","Trusted advisory","Issue resolution","Customer advocacy"]

Serve as the primary point of contact and strategic advisor for high-profile federal and enterprise customers, guiding end-to-end product support from issue resolution to proactive planning. Drive customer ROI on the Workiva platform, manage SLAs and escalations with root-cause analysis, and advocate internally to improve outcomes. Partner with Sales and Customer Success to support renewals, facilitate onboarding and training, and maintain strong technical health through ongoing customer business reviews.

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FursaFursa
Workiva
Workiva
3 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary point of contact and strategic advisor for high-profile federal and enterprise customers, guiding end-to-end product support from issue resolution to proactive planning. Drive customer ROI on the Workiva platform, manage SLAs and escalations with root-cause analysis, and advocate internally to improve outcomes. Partner with Sales and Customer Success to support renewals, facilitate onboarding and training, and maintain strong technical health through ongoing customer business reviews.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the main liaison for strategic customers to ensure timely response and resolution delivery.
  • •Maximize customer ROI on the Workiva Platform while ensuring security and compliance, especially for federal clients.
  • •Manage SLAs, create action plans when SLAs are missed, and oversee escalations including Root Cause Analysis for high-priority cases.
  • •Facilitate regular customer conference calls and meetings to maintain continuous information flow and timely updates.
  • •Drive internal advocacy and cross-team collaboration to improve support, onboarding, and platform adoption, supporting renewals and revenue retention targets.
Travel: Low travel

Pay and Benefits

Salary: USD 106,000 - 185,000 annually
Equity and Bonus:Equity
Perks:401k

Key Requirements

  • •Typically requires a minimum of 6 years of related experience.
  • •Bachelor’s degree.
  • •Experience in a Technical Account Management or similar role in a SaaS company.
  • •Intermediate to advanced experience with database technologies (e.g., Microsoft SQL, Oracle SQL, PostgreSQL, RedShift).
  • •Intermediate to advanced experience with programming interfaces/APIs (e.g., RESTful APIs, SOAP, WSDL, OpenAPI spec) and familiarity with XML/JSON structures (plus scripting such as Python, Java, Node.js, PowerShell, Shell, or Perl).
Experience:6+ yearsSaaSFederal customersSystems supportPlatform adoption
Education:Bachelor's
Skills:Customer relationship managementStakeholder communicationTrusted advisoryIssue resolutionCustomer advocacy
Tech Stack:SplunkJiraConfluenceAWS ServicesZendeskMicrosoft SQLOracle SQLPostgreSQLRedShiftRESTful APISOAPWSDLOpenAPIXMLJSONPythonJavaNode.jsPowerShellShell

Eligibility

Security Clearance:Public Trust

Company Brief

Workiva
Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ames, United States
Founded: 2008
WebsiteLinkedIn