Experience Marketplace SSr Analyst

MercadoLibre
Buenos Aires
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Leadership","Collaboration","Stakeholder communication"]

Analyze customer experience performance and loyalty processes to identify improvement opportunities, reduce friction points, and drive initiatives that increase satisfaction. Coordinate problem-resolution forums across Producto, Negocio, and Customer Service, and contribute to customer support strategies, including process reengineering. Define tools to enable representatives to resolve issues quickly, partner with Technology on implementations, and present insights to stakeholders through clear, data-backed analyses.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
MercadoLibre
MercadoLibre
5 days ago

Experience Marketplace SSr Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Analyze customer experience performance and loyalty processes to identify improvement opportunities, reduce friction points, and drive initiatives that increase satisfaction. Coordinate problem-resolution forums across Producto, Negocio, and Customer Service, and contribute to customer support strategies, including process reengineering. Define tools to enable representatives to resolve issues quickly, partner with Technology on implementations, and present insights to stakeholders through clear, data-backed analyses.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Own the customer experience for buyers when contacting customer support, serving as a reference for Loyalty-related processes.
  • •Use data analysis to find improvement opportunities and lead initiatives to increase customer satisfaction and reduce friction.
  • •Coordinate and lead problem-resolution forums with teams such as Product, Business, and Customer Service to implement identified improvements.
  • •Collaborate in defining customer support strategies, including process reengineering based on different needs.
  • •Define the tools required for representatives to resolve questions quickly and correctly, coordinating with the Technology team that builds them, and present analyses to stakeholders.

Key Requirements

  • •Have training in Engineering, Business Administration, Accounting, or related fields.
  • •Demonstrate advanced skills in Office (Excel, Power Point).
  • •Have experience with databases such as SQL or BigQuery.
  • •Have experience analyzing metrics and indicators of satisfaction and/or quality.
Experience:E-commerceFintech
Education:Bachelor's
Skills:LeadershipCollaborationStakeholder communication
Tech Stack:OfficeExcelPower PointSQLBigQuery

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn