Sr. ServiceNow Platform Engineer/Architect

Truist Financial
Charlotte, Richmond, Atlanta, Raleigh
Workplace: OnsiteFull timeUSD 150,000 - 165,000 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 7+ yearsEducation: bachelorsSkills: ["Technical leadership","Problem-solving","Governance","Coaching","Stakeholder engagement","Cross-team collaboration","Innovation"]

Architect, design, and deliver scalable, secure ServiceNow solutions that drive business transformation and operational excellence. Serve as a technical leader across multiple teams, translating complex requirements into reusable platform patterns while establishing engineering standards and governance. Lead end-to-end designs and implementations, troubleshoot complex issues, and provide technical guidance through design reviews and knowledge sharing. Evaluate and prototype emerging ServiceNow and AI capabilities to improve reliability, efficiency, and enterprise service delivery.

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FursaFursa
Truist Financial
Truist Financial
2 days ago

Sr. ServiceNow Platform Engineer/Architect

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Last checked: 9 hours agoStatus: Live

Job Summary

Architect, design, and deliver scalable, secure ServiceNow solutions that drive business transformation and operational excellence. Serve as a technical leader across multiple teams, translating complex requirements into reusable platform patterns while establishing engineering standards and governance. Lead end-to-end designs and implementations, troubleshoot complex issues, and provide technical guidance through design reviews and knowledge sharing. Evaluate and prototype emerging ServiceNow and AI capabilities to improve reliability, efficiency, and enterprise service delivery.
Location: Charlotte, Richmond, Atlanta, Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Architect and implement complex ServiceNow solutions, applying engineering approaches for scalability, security, and high availability.
  • •Establish and refine ServiceNow software engineering standards, practices, and governance mechanisms across multiple teams.
  • •Lead end-to-end technical design and implementation, creating reusable patterns and examples for other engineers.
  • •Troubleshoot complex technical issues and drive performance, reliability, and scalability improvements.
  • •Provide technical guidance, coaching, and training through design reviews; evaluate emerging ServiceNow technologies and AI capabilities via prototypes.

Pay and Benefits

Salary: USD 150,000 - 165,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Software Engineering, or related field.
  • •Minimum of 7 years of professional experience in software development.
  • •Deep knowledge of multiple programming languages, software architecture, and design principles.
  • •Deep understanding of software development lifecycle, testing, deployment, and security practices.
  • •Proficiency in ServiceNow platform architecture and solution design to define scalable, reusable patterns.
Experience:7+ years
Education:Bachelor's
Skills:Technical leadershipProblem-solvingGovernanceCoachingStakeholder engagementCross-team collaborationInnovation
Certifications:Certified Master Architect (CMA)Certified Technical Architect (CTA)Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Certified Application Developer (CAD)
Languages:English
Tech Stack:ServiceNowServiceNow AIIntelligent automationPredictive insightsGenerative AIWorkflow optimizationCSDMCMDBIntegration HubCI/CDAgile

Eligibility

Visa:H-1BF-1 OPTF-1 STEM OPTF-1 CPTJ-1TN-1TN-2E-3O-1
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn