Globalization Partners

3 weeks ago

Sr. Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and develop a team of Customer Success Managers across APAC to drive renewals, retention, adoption, and long-term account health. Build trusted executive relationships, manage escalations, and improve the customer journey to simplify processes and increase time-to-value. Own large expansion opportunities through post-sales strategy, forecasting discipline, and cross-functional collaboration with Sales, Product, Support, Revenue Operations, and Marketing.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead and support a regional team of Customer Success Managers in post-sales engagement, including account planning, executive engagement, escalations, and operational support.
•Continuously improve the customer journey by simplifying processes, improving time-to-value, and increasing customer adoption.
•Monitor customer health, adoption, risks, and engagement trends to protect retention and growth, following established playbooks.
•Drive post-sales commercial performance by supporting renewals and expansion strategies, including upsell, cross-sell, and win-back plans.
•Act as the voice of the customer by translating customer feedback and APAC market insights into recommendations and product/service improvements.

Pay and Benefits

Perks:Parental LeaveSpending AccountsHealth InsuranceDentalVisionSabbatical

Key Requirements

•6+ years leading enterprise Customer Success, strategic account management, or post-sales commercial teams, including at least 3 years managing managers or team leads.
•APAC regional experience.
•Basic understanding of CRM and Salesforce.
•Proficiency in MS Office Suite (Word, Excel, PowerPoint).
•Use data and customer insights to identify trends, prioritize investments, improve forecast accuracy, and drive continuous improvement.

Experience:6+ yearsSaaSSubscriptionEnterpriseCustomer success

Skills:LeadershipExecutive stakeholder managementCommunicationAnalytical capabilityForecasting discipline

Languages:EnglishMandarin

Tech Stack:CRMSalesforceMS OfficeWordExcelPowerPointAIAutomation

Company Brief

Globalization Partners

Provides global Employer of Record (EOR) and international hiring services that enable companies to hire, onboard, and manage employees in 180+ countries without local entities, simplifying global expansion and compliance.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn

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Globalization Partners

3 weeks ago

Sr. Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead and support a regional team of Customer Success Managers in post-sales engagement, including account planning, executive engagement, escalations, and operational support.
•Continuously improve the customer journey by simplifying processes, improving time-to-value, and increasing customer adoption.
•Monitor customer health, adoption, risks, and engagement trends to protect retention and growth, following established playbooks.
•Drive post-sales commercial performance by supporting renewals and expansion strategies, including upsell, cross-sell, and win-back plans.
•Act as the voice of the customer by translating customer feedback and APAC market insights into recommendations and product/service improvements.

Pay and Benefits

Perks:Parental LeaveSpending AccountsHealth InsuranceDentalVisionSabbatical

Key Requirements

•6+ years leading enterprise Customer Success, strategic account management, or post-sales commercial teams, including at least 3 years managing managers or team leads.
•APAC regional experience.
•Basic understanding of CRM and Salesforce.
•Proficiency in MS Office Suite (Word, Excel, PowerPoint).
•Use data and customer insights to identify trends, prioritize investments, improve forecast accuracy, and drive continuous improvement.

Experience:6+ yearsSaaSSubscriptionEnterpriseCustomer success

Skills:LeadershipExecutive stakeholder managementCommunicationAnalytical capabilityForecasting discipline

Languages:EnglishMandarin

Tech Stack:CRMSalesforceMS OfficeWordExcelPowerPointAIAutomation

Company Brief

Globalization Partners

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn