Manager Order Management & Fulfillment - Digital

Adidas
Bogotá
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 5+ yearsSkills: ["Detail-oriented","Cross-functional collaboration","Stakeholder management","Problem-solving","Adaptability"]

Own end-to-end eCommerce order fulfillment and returns for adidas, serving as the primary contact to ensure strong service levels. Manage daily performance of orders/returns and lead the eCommerce/marketplaces order process with Customer Service and cross-functional teams. Drive fulfillment innovation, define consumer processes to improve cost, complexity, CSAT/NPS, and oversee KPIs, SLAs, and 3PL performance, including support for LAM implementations.

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Adidas
Adidas
2 days ago

Manager Order Management & Fulfillment - Digital

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end eCommerce order fulfillment and returns for adidas, serving as the primary contact to ensure strong service levels. Manage daily performance of orders/returns and lead the eCommerce/marketplaces order process with Customer Service and cross-functional teams. Drive fulfillment innovation, define consumer processes to improve cost, complexity, CSAT/NPS, and oversee KPIs, SLAs, and 3PL performance, including support for LAM implementations.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Ensure highest service level for order fulfillment, including handling orders and returns.
  • •Manage daily performance of orders/returns and lead eCommerce/marketplaces order process with Customer Service and internal stakeholders.
  • •Identify and implement B2C fulfillment innovation trends based on market demand, research, and consumer insights.
  • •Monitor key KPIs, SLAs, and 3PL performance/cost developments; report operational status regularly.
  • •Lead new marketplace implementations and operational enhancements, including E2E on-time returns and speed of refunds; coordinate omnichannel demands and project go-lives/support phases.

Key Requirements

  • •University degree or equivalent education required.
  • •5+ years of experience in the job or job function.
  • •Broad and deep theoretical understanding of the functional area.
  • •Detail oriented with ability to manage multiple priorities under tight timelines.
Experience:5+ yearsE-commerceMarketplacesOrder fulfillmentSupply chain3PLReturns
Skills:Detail-orientedCross-functional collaborationStakeholder managementProblem-solvingAdaptability

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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