Customer Support Coach

Cloudbeds
Latin America
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Emotional intelligence","Problem-solving","Customer service","Learning agility"]

Advance hospitality tech by guiding hotel partners through Cloudbeds’ platform, resolving multi-channel inquiries, creating training materials, and feeding back customer insights to improve adoption and satisfaction within a fully remote, global support team.

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FursaFursa
Cloudbeds
Cloudbeds
1 year ago

Customer Support Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Advance hospitality tech by guiding hotel partners through Cloudbeds’ platform, resolving multi-channel inquiries, creating training materials, and feeding back customer insights to improve adoption and satisfaction within a fully remote, global support team.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist and support our existing customers (hotel properties) daily in the use of our software
  • •Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
  • •Troubleshoot and make outbound calls for escalated issues
  • •Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
  • •Gather customers' feedback and requirements for future releases of the software

Pay and Benefits

Perks:Remote WorkPaid LeaveWellness StipendParential LeaveHome OfficeLearning Budget

Key Requirements

  • •1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager or General Manager roles
  • •Native or Fluent in English and Spanish, Portuguese is a plus
  • •Excellent communication skills and a positive attitude
  • •Excellent problem-solving skills and emotional intelligence
  • •Skill with computers and systems
Experience:1+ yearsHospitality
Skills:CommunicationEmotional intelligenceProblem-solvingCustomer serviceLearning agility
Languages:EnglishSpanishPortuguese

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
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