Cloudbeds

1 year ago

Customer Support Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Advance hospitality tech by guiding hotel partners through Cloudbeds’ platform, resolving multi-channel inquiries, creating training materials, and feeding back customer insights to improve adoption and satisfaction within a fully remote, global support team.

Location: Latin America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Assist and support our existing customers (hotel properties) daily in the use of our software
•Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
•Troubleshoot and make outbound calls for escalated issues
•Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
•Gather customers' feedback and requirements for future releases of the software

Pay and Benefits

Perks:Remote WorkPaid LeaveWellness StipendParential LeaveHome OfficeLearning Budget

Key Requirements

•1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager or General Manager roles
•Native or Fluent in English and Spanish, Portuguese is a plus
•Excellent communication skills and a positive attitude
•Excellent problem-solving skills and emotional intelligence
•Skill with computers and systems

Experience:1+ yearsHospitality

Skills:CommunicationEmotional intelligenceProblem-solvingCustomer serviceLearning agility

Languages:EnglishSpanishPortuguese

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 year ago

Customer Support Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Latin America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Assist and support our existing customers (hotel properties) daily in the use of our software
•Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
•Troubleshoot and make outbound calls for escalated issues
•Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
•Gather customers' feedback and requirements for future releases of the software

Pay and Benefits

Perks:Remote WorkPaid LeaveWellness StipendParential LeaveHome OfficeLearning Budget

Key Requirements

•1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager or General Manager roles
•Native or Fluent in English and Spanish, Portuguese is a plus
•Excellent communication skills and a positive attitude
•Excellent problem-solving skills and emotional intelligence
•Skill with computers and systems

Experience:1+ yearsHospitality

Skills:CommunicationEmotional intelligenceProblem-solvingCustomer serviceLearning agility

Languages:EnglishSpanishPortuguese

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn