SAP SuccessFactors HCM iXp Intern -Technical Support (São Leopoldo, BR, 93022-718)

SAP
Brazil
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Curiosity","Agility","Problem-solving","Creative thinking","Collaboration","Clear communication","Emotional intelligence","Cultural awareness","Initiative"]

Support SAP customers by monitoring critical support incidents, ensuring SLA adherence, and helping resolve issues tied to implementation, deployment, functionality, and usage of SAP SuccessFactors products. Perform root-cause analysis, investigate and resolve incidents reported by global customers, and report bugs and system errors to Development Support. Create and share technical knowledge through collaboration and participate in local or global projects within a 24x7 support environment.

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FursaFursa
SAP
SAP
5 hours ago

SAP SuccessFactors HCM iXp Intern -Technical Support (São Leopoldo, BR, 93022-718)

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Last checked: 5 hours agoStatus: Live

Job Summary

Support SAP customers by monitoring critical support incidents, ensuring SLA adherence, and helping resolve issues tied to implementation, deployment, functionality, and usage of SAP SuccessFactors products. Perform root-cause analysis, investigate and resolve incidents reported by global customers, and report bugs and system errors to Development Support. Create and share technical knowledge through collaboration and participate in local or global projects within a 24x7 support environment.
Location: Brazil
Workplace: Hybrid
Employment Type: Internship
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Monitor critical support incidents and ensure SLA adherence in a 24x7 support environment.
  • •Perform root-cause analysis to analyze and resolve incidents reported by global customers.
  • •Create and share technical knowledge with colleagues and customers.
  • •Report bugs and system errors to the Development Support department.
  • •Participate in local or global projects.
Travel: Low travel

Key Requirements

  • •University students enrolled in Information Technology, Computer Science, Accounting, HR or related areas, expecting to graduate within the next 2 years.
  • •Fluent English (oral and written) to communicate with customers and colleagues via email, system, and phone.
  • •Strong customer focus and communication skills (oral and written).
  • •Ability to provide programming logic support and handle complex environments (operating systems, platforms, databases).
  • •Object-Oriented Programming experience is desirable (ABAP, Java, C++).
Education:
Skills:CuriosityAgilityProblem-solvingCreative thinkingCollaborationClear communicationEmotional intelligenceCultural awarenessInitiative
Languages:EnglishSpanish
Tech Stack:SAPSuccessFactors HCMSAP ProductsABAPJavaC++Artificial intelligenceOperating systemsPlatformsDatabases

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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