Agent Strategy Manager

Decagon
New York
Workplace: OnsiteFull timeUSD 160,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Presentation","Interpersonal","Persuasion","Teamwork"]

Join a high-impact Agent Success team at Decagon to guide B2B SaaS customers through deployment, adoption, and value realization. You will partner with customers and cross-functional teams to surface needs, influence product strategy, and drive enterprise outcomes, while communicating effectively with stakeholders from contributors to C-level executives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Decagon
Decagon
9 months ago

Agent Strategy Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Join a high-impact Agent Success team at Decagon to guide B2B SaaS customers through deployment, adoption, and value realization. You will partner with customers and cross-functional teams to surface needs, influence product strategy, and drive enterprise outcomes, while communicating effectively with stakeholders from contributors to C-level executives.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Shape and define the Agent Success function and how it operates at Decagon
  • •Build meaningful partnerships with customers and act as their strategic advisor
  • •Co-pilot customers through deployment from scoping to adoption and value realization
  • •Continuously learn about product features and AI industry context to become a best-practice expert
  • •Communicate effectively with stakeholder levels from individual contributors to C-level executives

Pay and Benefits

Salary: USD 160,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
  • •Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
  • •Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
  • •Strong interpersonal, persuasion and teamwork skills
  • •Business understanding of GTM sales teams and processes
Experience:4+ yearsB2B SaaSEnterprise software
Skills:CommunicationPresentationInterpersonalPersuasionTeamwork
Tech Stack:AISaaS

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor