Customer Specialist in Training

CarMax
California
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding shoppers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments and inventory processes like check-in, scanning, and reconciliation. Coordinate service appointments, review repair order invoices for accuracy, and handle paperwork and payments. Maintain EH&S compliance and keep the work area organized, while developing through hands-on training in a fast-paced environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist in Training

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding shoppers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments and inventory processes like check-in, scanning, and reconciliation. Coordinate service appointments, review repair order invoices for accuracy, and handle paperwork and payments. Maintain EH&S compliance and keep the work area organized, while developing through hands-on training in a fast-paced environment.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional service.
  • •Conduct accurate vehicle condition assessments and communicate findings for appraisals.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while collaborating across teams.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn