Business Development Representative - Contact Center (CX)

Zoom Video Communications
Denver
Workplace: RemoteFull timeUSD 65,000 - 120,000 annuallyFunction: Business Development & PartnershipsSkills: ["Consultative selling","Personalized messaging","Sales acumen","Customer service","Adaptability"]

Own the top-of-funnel growth motion for Zoom Contact Center by engaging enterprise accounts and partnering with Account Executives to run targeted ABM outreach. Use strong CCaaS/domain expertise to execute 70+ outbound activities daily (calls, emails, video, LinkedIn), qualify opportunities via discovery, and craft personalized messaging for CX, IT, and Operations decision-makers. Track pipeline impact in Salesforce and continuously refine strategy based on results.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
2 days ago

Business Development Representative - Contact Center (CX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the top-of-funnel growth motion for Zoom Contact Center by engaging enterprise accounts and partnering with Account Executives to run targeted ABM outreach. Use strong CCaaS/domain expertise to execute 70+ outbound activities daily (calls, emails, video, LinkedIn), qualify opportunities via discovery, and craft personalized messaging for CX, IT, and Operations decision-makers. Track pipeline impact in Salesforce and continuously refine strategy based on results.
Location: Denver
Workplace: Remote
Employment Type: Full time
Job Function: Business Development & Partnerships

Key Responsibilities

  • •Identify and engage enterprise accounts that would benefit from Zoom Contact Center using targeted lists and ABM campaigns.
  • •Execute 70+ outbound activities daily across cold calls, emails, video messages, and LinkedIn outreach.
  • •Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft targeted account-based campaigns.
  • •Conduct discovery calls to qualify Zoom Contact Center opportunities based on customer contact center needs.
  • •Maintain accurate records in Salesforce and track weekly/monthly performance to adjust strategy and grow enterprise pipeline.

Pay and Benefits

Salary: USD 65,000 - 120,000 annually

Key Requirements

  • •Previous experience working with contact center solutions, CCaaS, or customer experience technologies.
  • •Excellent customer service skills and strong sales acumen.
  • •Ability to work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine strategies.
  • •Deliver high-volume outbound prospecting and handle rejection while adapting outreach strategies.
  • •Experience engaging C-level and VP executives using consultative selling and personalized messaging.
Experience:CCaaSContact centerCustomer experienceEnterprise salesOutbound prospecting
Skills:Consultative sellingPersonalized messagingSales acumenCustomer serviceAdaptability
Tech Stack:Salesforce (SFDC)LinkedIn

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn