Head Waitress (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Customer service","Organizational skills","Problem-solving"]

Oversee front-of-house operations to deliver an exceptional guest experience. Supervise and schedule waitstaff, assign duties, and ensure service standards, cleanliness, and smooth dining flow. Train new staff, manage reservations and seating charts, handle inquiries and complaints with professionalism, coordinate with kitchen and bar for timely delivery, and manage cash handling and end-of-shift reconciliations while driving menu upselling and promotions.

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Power International Holding
Power International Holding
1 day ago

Head Waitress (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Oversee front-of-house operations to deliver an exceptional guest experience. Supervise and schedule waitstaff, assign duties, and ensure service standards, cleanliness, and smooth dining flow. Train new staff, manage reservations and seating charts, handle inquiries and complaints with professionalism, coordinate with kitchen and bar for timely delivery, and manage cash handling and end-of-shift reconciliations while driving menu upselling and promotions.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee waitstaff performance by assigning duties and ensuring service standards are upheld.
  • •Provide exceptional guest service, including greeting, seating coordination, and prompt handling of inquiries and concerns.
  • •Train new staff on service procedures, menu knowledge, and customer interaction.
  • •Create and manage work schedules to ensure adequate coverage during peak hours and events.
  • •Coordinate with kitchen and bar for accurate and timely food and drinks delivery, while handling complaints, administrative tasks, and cash handling/reconciliation.

Key Requirements

  • •Minimum 5 years working experience with at least 3 years relevant experience (GCC experience is a plus).
  • •Strong leadership and supervisory skills to oversee, motivate, and delegate to waitstaff.
  • •Thorough understanding of the restaurant menu, including ingredients and special dietary considerations.
  • •Excellent interpersonal and communication skills to greet guests, handle inquiries, and resolve complaints effectively.
  • •Proven organizational skills to manage reservations, seating arrangements, and service flow during busy periods.
Experience:5+ yearsHospitalityFood and beverageGCC
Education:High School in Food and Beverage related course
Skills:LeadershipCommunicationCustomer serviceOrganizational skillsProblem-solving

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website