Support Resource Officer 1 (ER24 Contact Centre 124, Bellville, Cape Town, ZA, Witkoppen )

Mediclinic
Cape Town
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer contact handling","Prioritisation","Dispatch coordination","Emergency care knowledge","Telephonic etiquette","Email etiquette"]

Coordinate emergency and non-emergency intake for ER24 Contact Centre 124 by receiving and prioritising calls, logging alerts, and dispatching vehicles through the Computer Aided Dispatch (CAD) system. Provide basic contact-centre administration and support timely EMS responses to incidents. Monitor patient biometrics and immediate wellbeing on multiple electronic platforms, collaborating with clinical care stakeholders across the patient journey to ensure appropriate care from request through post-discharge.

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FursaFursa
Mediclinic
Mediclinic
13 hours ago

Support Resource Officer 1 (ER24 Contact Centre 124, Bellville, Cape Town, ZA, Witkoppen )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate emergency and non-emergency intake for ER24 Contact Centre 124 by receiving and prioritising calls, logging alerts, and dispatching vehicles through the Computer Aided Dispatch (CAD) system. Provide basic contact-centre administration and support timely EMS responses to incidents. Monitor patient biometrics and immediate wellbeing on multiple electronic platforms, collaborating with clinical care stakeholders across the patient journey to ensure appropriate care from request through post-discharge.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Dispatch vehicles according to the CAD system.
  • •Receive, prioritise, log, and process emergency and non-emergency calls and alerts.
  • •Provide basic contact-centre administration.
  • •Monitor and review patients’ biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.
  • •Assess and coordinate emergency vehicles/calls to ensure timeous response to incidents logged on CAD.

Key Requirements

  • •Grade 12 education.
  • •Contact Centre / Emergency Contact Centre exposure.
  • •1–3 years dispatching in an EMS contact centre.
  • •Computer literacy in Microsoft Office.
  • •Typing skills and strong English (written and verbal).
Education:High School
Skills:Customer contact handlingPrioritisationDispatch coordinationEmergency care knowledgeTelephonic etiquetteEmail etiquette
Certifications:First aid
Languages:English
Tech Stack:Microsoft OfficeComputer Aided Dispatch (CAD)Electronic platforms

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
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Glassdoor: 3.9
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