VIP Relationship Manager, France

Bybit
France
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Written communication","Relationship building","Multitasking","Working under pressure"]

Serve as the primary point of contact for a portfolio of global VIP clients in France, focusing on acquisition, retention, and long-term relationship growth. Build strong rapport through consistent communication, support customer service process and systems, and analyze client behavior to uncover needs. Coordinate with stakeholders across departments to deliver excellent service and prepare key customer analysis reports. Fluency in French and English is required.

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FursaFursa
Bybit
Bybit
1 week ago

VIP Relationship Manager, France

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for a portfolio of global VIP clients in France, focusing on acquisition, retention, and long-term relationship growth. Build strong rapport through consistent communication, support customer service process and systems, and analyze client behavior to uncover needs. Coordinate with stakeholders across departments to deliver excellent service and prepare key customer analysis reports. Fluency in French and English is required.
Location: France
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Perform client acquisition and manage relationships with a portfolio of global VIP clients.
  • •Maintain and expand relationships with existing clients through frequent, sustained communication.
  • •Support customer service processes and systems by formulating management rules and tracking key customer status.
  • •Analyze client behavior, identify unspoken needs, and prepare customer analysis reports.
  • •Collaborate with stakeholders across departments to deliver optimal customer service solutions and experiences.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Manage a portfolio of global VIP clients, including institutional clients and high net-worth individuals.
  • •Experience working in trading platforms or exchanges is highly advantageous.
  • •Prior experience in sales and client services with an international financial background (banking/investments) is preferred.
  • •Strong communication and written skills, with the ability to work under pressure and tight deadlines.
  • •Fluency in French and English.
Experience:Trading platformsCrypto industryFinancial servicesInternational finance
Skills:CommunicationWritten communicationRelationship buildingMultitaskingWorking under pressure
Languages:FrenchEnglish

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn