Service Technician

Stanley Black & Decker
Ottawa
Workplace: OnsiteFull time23 - 26 hourlyFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Communication","Sales","Customer service","Organizational skills"]

Service customers by diagnosing and completing repairs for power tools, processing service work orders, and accurately identifying parts, SKUs, and warranty eligibility. You’ll provide technical assistance to distributors, end users, and staff, manage inventory and parts ordering, and perform branch opening/closing responsibilities including cash controls, returns, and POS/computer system usage. Work as part of a dedicated Ottawa team reporting to the Branch Manager.

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Stanley Black & Decker
Stanley Black & Decker
2 days ago

Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Service customers by diagnosing and completing repairs for power tools, processing service work orders, and accurately identifying parts, SKUs, and warranty eligibility. You’ll provide technical assistance to distributors, end users, and staff, manage inventory and parts ordering, and perform branch opening/closing responsibilities including cash controls, returns, and POS/computer system usage. Work as part of a dedicated Ottawa team reporting to the Branch Manager.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Estimate and complete repairs by identifying SKUs and parts needed.
  • •Process service work orders, logging and tracking work with follow-up.
  • •Provide over-the-counter repairs and technical assistance to distributors/end users/staff.
  • •Verify and administer warranty using date codes and parts condition identification.
  • •Coordinate branch operations including inventory control, cash/returns/paper routines, and shipping/receiving support.

Pay and Benefits

Salary: 23 - 26 hourly
Perks:Gym Membership

Key Requirements

  • •Graduate of a community college or trade school is preferred.
  • •Experience in a service environment is required, preferably with power tool repair experience.
  • •Effective communication and sales skills, with experience working directly with the public.
  • •Strong organizational skills and ability to complete tasks in tight time frames.
  • •Knowledge of cash registers and computers, especially Microsoft Office, is an asset.
Experience:Power toolsService environmentWarranty
Education:Certification / Diploma
Skills:CommunicationSalesCustomer serviceOrganizational skills
Tech Stack:SAPMicrosoft OfficePOS terminalCash registersInternal computer networkSAP/MGVMGV

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
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Glassdoor: 3.5
Website