Offline Customer Support Officer (Anambra)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Empathy","Attention to detail"]

Provide first-point-of-contact customer support to walk-in customers and WhatsApp group members in Anambra. Resolve customer enquiries, technical issues, and service concerns with timely, accurate responses, while logging all requests for tracking and follow-up. Coordinate with internal teams to resolve issues, escalate complex cases to the Regional/State Team Lead, and follow communication scripts, service guidelines, and data privacy standards to improve customer satisfaction and SLAs.

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FursaFursa
Moniepoint Group
Moniepoint Group
2 days ago

Offline Customer Support Officer (Anambra)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-point-of-contact customer support to walk-in customers and WhatsApp group members in Anambra. Resolve customer enquiries, technical issues, and service concerns with timely, accurate responses, while logging all requests for tracking and follow-up. Coordinate with internal teams to resolve issues, escalate complex cases to the Regional/State Team Lead, and follow communication scripts, service guidelines, and data privacy standards to improve customer satisfaction and SLAs.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead as required.

Key Requirements

  • •1–2 years of relevant customer service/support experience.
  • •Minimum educational qualification of BSc or HND.
  • •Must have completed NYSC or possess a valid exemption/exclusion certificate.
  • •Strong written and verbal communication for walk-ins and WhatsApp group communications.
  • •Ability to solve issues and resolve customer concerns in line with operational procedures and confidentiality requirements.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer focusEmpathyAttention to detail
Languages:English

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn