Teletech

7 hours ago

Case Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide full omni-channel case resolution for customers of a luxury automotive brand, from initial inquiry through closure. Own end-to-end case management by researching issues, following up, and coordinating with dealers, field staff, management, and relevant departments. Keep customers updated, address needs professionally, and proactively identify process improvements and trends through regular feedback to your line manager.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle inbound and outbound customer contacts through multiple channels (voice, email, and social media) regarding vehicles or brand experiences.
•Conduct end-to-end case management by researching issues, following up, and involving relevant departments until resolution.
•Coordinate and liaise with dealers/retailers, field staff, management, and other departments to resolve customer concerns.
•Take full ownership of case files and act as backup to a designated buddy for continuity of service and action.
•Provide regular feedback and observations to the line manager to improve processes and identify trends or increases in case volume.

Pay and Benefits

Perks:Gym MembershipParkingLearning Budget

Key Requirements

•Proven experience in case management and customer support, including handling objections.
•Strong communication skills across multiple channels (voice, email, social media).
•Ability to provide end-to-end support for customers and keep them updated through resolution.
•Experience dealing with high-end customers for a luxury brand is a plus.
•Excellent organizational skills and attention to detail.

Experience:Customer supportCase managementAutomotive

Skills:CommunicationProblem-solvingOrganizationCustomer focus

Company Brief

Teletech

Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Teletech

7 hours ago

Case Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle inbound and outbound customer contacts through multiple channels (voice, email, and social media) regarding vehicles or brand experiences.
•Conduct end-to-end case management by researching issues, following up, and involving relevant departments until resolution.
•Coordinate and liaise with dealers/retailers, field staff, management, and other departments to resolve customer concerns.
•Take full ownership of case files and act as backup to a designated buddy for continuity of service and action.
•Provide regular feedback and observations to the line manager to improve processes and identify trends or increases in case volume.

Pay and Benefits

Perks:Gym MembershipParkingLearning Budget

Key Requirements

•Proven experience in case management and customer support, including handling objections.
•Strong communication skills across multiple channels (voice, email, social media).
•Ability to provide end-to-end support for customers and keep them updated through resolution.
•Experience dealing with high-end customers for a luxury brand is a plus.
•Excellent organizational skills and attention to detail.

Experience:Customer supportCase managementAutomotive

Skills:CommunicationProblem-solvingOrganizationCustomer focus

Company Brief

Teletech

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn