Technical Success Manager- Nordics

Darktrace
Copenhagen, Stockholm
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration","Customer advocacy"]

Partner with security, IT, and technical stakeholders to turn deployment into adoption of a cybersecurity platform across Nordics customers. Build technical success plans, identify high-value use cases, and use product health and engagement signals to spot adoption gaps and retention risks early. Lead mitigation planning, drive time-to-value, and surface technical insights for renewal readiness, QBRs, and expansion discussions.

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Darktrace
Darktrace
1 day ago

Technical Success Manager- Nordics

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Job Summary

Partner with security, IT, and technical stakeholders to turn deployment into adoption of a cybersecurity platform across Nordics customers. Build technical success plans, identify high-value use cases, and use product health and engagement signals to spot adoption gaps and retention risks early. Lead mitigation planning, drive time-to-value, and surface technical insights for renewal readiness, QBRs, and expansion discussions.
Location: Copenhagen, Stockholm
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams, understanding priorities, workflows, and success outcomes.
  • •Create technical success plans to drive adoption, reduce risk, and achieve measurable value.
  • •Identify high-value use cases that integrate the platform into everyday security operations.
  • •Use product usage, engagement, and health indicators to detect adoption gaps, underutilization, and retention risks.
  • •Lead mitigation planning for blockers and technical/integration gaps, and bring technical health insights into renewal readiness, QBRs, and account strategy.

Key Requirements

  • •Fluency in Swedish or Danish and English is essential.
  • •3+ years’ experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or similar.
  • •Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Ability to drive adoption, retention, technical value realization, and customer health improvement.
  • •Confidence engaging security engineers, SOC analysts, system administrators, technical leaders, and executives; strong communication and cross-functional collaboration skills.
Experience:3+ yearsEnterprise cybersecuritySaaSCloudInfrastructureSOC workflowsIncident response
Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy
Languages:SwedishDanishEnglish
Tech Stack:CybersecurityNetworkingCloudSaaSInfrastructureSOC workflowsThreat detectionIncident responseHealth scoringAdoption analyticsRenewal governanceQBRs

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn