Software Engineer, Enterprise Support

Whatnot
Los Angeles, New York, San Francisco, Seattle
Workplace: HybridFull timeUSD 170,000 - 230,000 annuallyFunction: Software EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Customer communication","Technical conversation","Problem-solving","Automation mindset","Ownership"]

Build and support bespoke integrations for enterprise sellers on a live shopping platform, partnering directly with customer engineering teams. You’ll design and implement solutions using the platform’s APIs and infrastructure, create durable internal tooling and automated workflows, and troubleshoot complex post-sale issues. This role combines hands-on software engineering with a customer-facing bridge to help sellers onboard and operate seamlessly at scale.

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Whatnot
Whatnot
2 days ago

Software Engineer, Enterprise Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build and support bespoke integrations for enterprise sellers on a live shopping platform, partnering directly with customer engineering teams. You’ll design and implement solutions using the platform’s APIs and infrastructure, create durable internal tooling and automated workflows, and troubleshoot complex post-sale issues. This role combines hands-on software engineering with a customer-facing bridge to help sellers onboard and operate seamlessly at scale.
Location: Los Angeles, New York, San Francisco, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with enterprise sellers and their engineering teams to architect and implement bespoke integrations using the platform’s APIs
  • •Act as the technical bridge between customers and internal teams, translating seller needs into scalable solutions
  • •Build tooling, workflows, and support infrastructure to scale enterprise onboarding and integration support
  • •Solve complex post-sale technical challenges and define how enterprise support evolves
  • •Automate repetitive support workflows and internal operational processes through hands-on coding

Pay and Benefits

Salary: USD 170,000 - 230,000 annually
Perks:Health InsuranceDentalVisionRemote Work401kPaid LeaveParental LeaveChildcare

Key Requirements

  • •3+ years of software engineering experience
  • •Bachelor’s Degree in Computer Science (or related) or equivalent work experience
  • •Ability to work directly with customers and translate requirements into solutions
  • •Strong grounding in APIs, distributed systems, and data synchronization
  • •Experience automating repetitive support work and taking ownership in ambiguous areas
Experience:3+ yearsE-commerce
Education:Bachelor's in Computer Science or related field
Skills:Customer communicationTechnical conversationProblem-solvingAutomation mindsetOwnership
Tech Stack:APIsDistributed systemsData synchronizationShopifyChannelAdvisorMagentoNetSuiteShipStationWMSERP

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn