Manager, National Account Coordinators

EquipmentShare
Dallas
Workplace: RemoteFull timeFunction: Executive & General ManagementSkills: ["Leadership","Coaching","Team-building","Organizational skills","Attention to detail","Customer service","Problem-solving","Communication","Data-driven decision-making"]

Lead and mentor the National Account Coordinator team, driving performance through goals, evaluations, coaching, and KPI monitoring. Own escalation for complex customer issues and oversee end-to-end coordination of rental orders, including logistics, billing, and off-rents for national accounts. Partner with National Account Managers, train coordinators on CRM and company procedures, maintain accurate customer data, and manage scheduling to ensure coverage across national accounts.

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EquipmentShare
EquipmentShare
16 hours ago

Manager, National Account Coordinators

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead and mentor the National Account Coordinator team, driving performance through goals, evaluations, coaching, and KPI monitoring. Own escalation for complex customer issues and oversee end-to-end coordination of rental orders, including logistics, billing, and off-rents for national accounts. Partner with National Account Managers, train coordinators on CRM and company procedures, maintain accurate customer data, and manage scheduling to ensure coverage across national accounts.
Location: Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and manage daily performance of the National Account Coordinator team.
  • •Develop and refine processes to improve efficiency and effectiveness.
  • •Set performance goals, conduct evaluations, provide coaching, and drive continuous improvement.
  • •Serve as the primary escalation point for complex customer issues and ensure timely resolution.
  • •Oversee end-to-end coordination of rental orders (logistics, billing, and off-rents) and collaborate with National Account Managers while managing scheduling coverage.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveGym MembershipWellness StipendLearning BudgetOvertime PayVolunteer Time

Key Requirements

  • •Strong leadership, coaching, and team-building skills.
  • •Exceptional organizational skills and attention to detail.
  • •Excellent interpersonal and customer service skills with the ability to handle high-pressure situations.
  • •Strong written and verbal communication skills.
  • •Proficiency in CRM software and the Microsoft Office Suite; ability to analyze data and make data-driven decisions.
Experience:Equipment rentalConstruction
Skills:LeadershipCoachingTeam-buildingOrganizational skillsAttention to detailCustomer serviceProblem-solvingCommunicationData-driven decision-making
Languages:English
Tech Stack:CRM softwareMicrosoft Office SuiteT3 platformCRMKPIs

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn