Customer Compliance Analyst (Hoofddorp, NH, NL, 2132 HZ)

Crocs Inc.
Netherlands
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Stakeholder management","Cross-functional influence","Project management"]

Own and govern customer compliance requirements, vendor and routing guides, translating them into scalable operational processes. Assess operational impacts, risks, and costs; monitor compliance performance, chargebacks, deductions, and operational risk metrics. Coordinate implementation of compliance programs across internal and external stakeholders, run root cause analysis with corrective actions, and build standardized controls and reporting using KPIs, scorecards, and business insights.

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Crocs Inc.
Crocs Inc.
2 days ago

Customer Compliance Analyst (Hoofddorp, NH, NL, 2132 HZ)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and govern customer compliance requirements, vendor and routing guides, translating them into scalable operational processes. Assess operational impacts, risks, and costs; monitor compliance performance, chargebacks, deductions, and operational risk metrics. Coordinate implementation of compliance programs across internal and external stakeholders, run root cause analysis with corrective actions, and build standardized controls and reporting using KPIs, scorecards, and business insights.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Own and govern customer compliance requirements, vendor guides, and routing guides.
  • •Assess operational impacts, risks, and costs of customer requirements.
  • •Coordinate implementation of new compliance programs across internal and external stakeholders.
  • •Monitor compliance performance, chargebacks, deductions, and operational risks; deliver reporting and KPIs.
  • •Conduct root cause analysis and drive corrective actions to reduce recurring issues while developing standardized processes and controls.

Key Requirements

  • •Bachelor’s degree in Business, Supply Chain, Logistics, Operations, or a related field (or equivalent experience).
  • •3–5+ years of experience in Customer Operations, Compliance, Supply Chain, Logistics, Order Management, or a related field.
  • •Experience with retailer compliance requirements, vendor guides, chargebacks, deductions, or fulfillment operations.
  • •Strong analytical and problem-solving skills with effective stakeholder management and cross-functional influence.
  • •Proficiency with SAP, Salesforce, Excel, and Power BI (or similar business systems).
Experience:3+ yearsSupply chainLogisticsCustomer operationsOrder managementCompliance
Education:Bachelor's in Business, Supply Chain, Logistics, Operations, or related field
Skills:Analytical skillsProblem-solvingStakeholder managementCross-functional influenceProject management
Languages:English
Tech Stack:SAPSalesforceExcelPower BI

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn