Majors Customer Success Manager

Harvey
New York
Workplace: OnsiteFull timeUSD 180,000 - 210,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Strategic planning","Stakeholder management","Change management","Collaboration"]

Guide Harvey’s largest customers through onboarding, adoption, and ongoing success. Serve as the primary trusted advisor for enterprise accounts, lead integration into daily workflows, monitor account health, and drive retention through enablement and stakeholder advocacy. Partner with Legal Product Specialists and internal product teams by relaying customer insights to continuously improve the platform and services. Travel up to 25% to support key engagements.

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Harvey
Harvey
1 day ago

Majors Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Guide Harvey’s largest customers through onboarding, adoption, and ongoing success. Serve as the primary trusted advisor for enterprise accounts, lead integration into daily workflows, monitor account health, and drive retention through enablement and stakeholder advocacy. Partner with Legal Product Specialists and internal product teams by relaying customer insights to continuously improve the platform and services. Travel up to 25% to support key engagements.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the primary point of contact and trusted advisor for enterprise customers, delivering a superior customer experience.
  • •Lead integration of Harvey into customers’ daily workflows to ensure seamless adoption and optimal use of AI solutions.
  • •Proactively monitor account health, manage risks early, and drive initiatives that support long-term customer success and retention.
  • •Train and enable end users by meeting with them and collaborating with Legal Product Specialists to drive adoption.
  • •Engage stakeholders, facilitate executive engagement, and relay customer insights to internal teams to improve product and services.
Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 210,000 annually

Key Requirements

  • •Background in management consulting, technology advisory, or strategic customer success/account management in an Enterprise SaaS or legal environment.
  • •Experience with change management and wide-scale adoption for large technology projects.
  • •Excellent communication and strategic planning skills with the ability to influence stakeholders at all levels, including executives.
  • •Ability to ruthlessly prioritize competing tasks and handle demanding customers.
  • •Collaborative, proactive, team-first mindset.
Skills:CommunicationStrategic planningStakeholder managementChange managementCollaboration
Tech Stack:AIAgentic AI

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor