Technical Specialist (Automotive)

Teletech
United Kingdom
Workplace: HybridFull timeGBP 29,000+ annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical problem-solving","Communication","Stakeholder management","Customer focus","Managing multiple priorities"]

Serve as the central European technical authority for complex automotive concerns, supporting CX/DX teams and managing high-value and aged technical cases. Triage and resolve issues using Salesforce and other platforms, including SYNC/infotainment, diagnostics, EV systems, and OTA updates. Raise and manage JIRA/ModProg escalations, collaborate with dealerships and engineering partners, and provide reporting, weekly dashboards, and technical onboarding through bulletins and “How-To” guidance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Teletech
Teletech
2 days ago

Technical Specialist (Automotive)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the central European technical authority for complex automotive concerns, supporting CX/DX teams and managing high-value and aged technical cases. Triage and resolve issues using Salesforce and other platforms, including SYNC/infotainment, diagnostics, EV systems, and OTA updates. Raise and manage JIRA/ModProg escalations, collaborate with dealerships and engineering partners, and provide reporting, weekly dashboards, and technical onboarding through bulletins and “How-To” guidance.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert support on complex vehicle and technical concerns to CX/DX Specialists and proactively monitor case progression.
  • •Manage technical actions within Salesforce and other support platforms, including recommendations for high-value and complex claims.
  • •Raise and manage JIRA tickets for SYNC/infotainment issues and create/track ModProg tickets for IDS and software concerns.
  • •Serve as an escalation point and coordinate with Vehicle Line Investigators, DSP teams, Technical Hotlines, and Engineering teams to resolve cases.
  • •Analyse technical case data for emerging concerns and trends; deliver weekly performance dashboards and produce technical bulletins and onboarding sessions.

Pay and Benefits

Salary: GBP 29,000 annually

Key Requirements

  • •Proven experience working for a vehicle manufacturer or franchised automotive dealership.
  • •Strong technical and mechanical automotive background with experience diagnosing and resolving complex vehicle concerns.
  • •Ability to interpret technical information and translate it into practical solutions.
  • •Experience supporting technical escalations and cross-functional stakeholder management (including Contact Centre/CRC/Hub environment).
  • •Experience with Ford systems (PTS, GTAC, JIRA) is preferred.
Experience:AutomotiveAutomotive dealershipContact centreCustomer relationship centreVehicle manufacturer
Education:Bachelor's
Skills:Analytical problem-solvingCommunicationStakeholder managementCustomer focusManaging multiple priorities
Tech Stack:SalesforcePegaJIRASharePointMicrosoft OfficeWordExcelOutlookMicrosoft TeamsModProgSYNCInfotainmentIDSOTA (Over-the-Air) UpdatesEV systemsElectrical systemsWiring systemsMechanical systems

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn