Business Lead Service Operations – ServiceNow (m/w/d)

Devoteam
Germany
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Leadership","Communication","Strategic thinking","Customer focus","Business development"]

Drive the growth and strategy of a ServiceNow Service Operations practice in Germany (DACH+CEE). You advise senior customers, translate business and technology challenges into ServiceNow solutions across ITSM, ITOM, HAM, SAM and Now Assist, and lead complex pre-sales activities including RFPs, proposals, workshops, and C-level presentations. You also support practice and team development while ensuring delivery quality, profitability, and customer satisfaction.

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Devoteam
Devoteam
2 days ago

Business Lead Service Operations – ServiceNow (m/w/d)

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Job Summary

Drive the growth and strategy of a ServiceNow Service Operations practice in Germany (DACH+CEE). You advise senior customers, translate business and technology challenges into ServiceNow solutions across ITSM, ITOM, HAM, SAM and Now Assist, and lead complex pre-sales activities including RFPs, proposals, workshops, and C-level presentations. You also support practice and team development while ensuring delivery quality, profitability, and customer satisfaction.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Develop and execute the business strategy for the ServiceNow Service Operations practice in Germany together with the Central Service Operations Lead and drive sustainable growth aligned with company goals.
  • •Advise key customers as a Senior Advisor by understanding their business and technology challenges and translating them into ServiceNow-based solution approaches with measurable business value.
  • •Lead complex pre-sales activities end-to-end, including solution concept development, RFPs and offers, plus presentations and workshops with C-level and senior stakeholders.
  • •Apply deep ServiceNow ecosystem expertise to connect customer requirements with technical capabilities, especially for ITSM, ITOM, HAM, SAM and Now Assist.
  • •Support practice and team development by fostering consultant growth and establishing high quality standards and a culture of continuous learning and knowledge sharing.

Pay and Benefits

Perks:Paid LeaveWorkation

Key Requirements

  • •At least 8 years of IT consulting experience, including at least 4 years with a clear focus on ServiceNow.
  • •Strong knowledge of the ServiceNow portfolio, especially ITSM, ITOM, Hardware Asset Management (HAM), Software Asset Management (SAM) and Now Assist solutions.
  • •Proven business development experience, including building and/or leading a practice in the ServiceNow ecosystem or a comparable strategic role.
  • •Ability to communicate complex technical topics into business value and work effectively with technical stakeholders and senior/C-level leadership.
  • •Leadership ability and willingness to develop teams and consultants while building sustainable customer relationships and new business opportunities.
Experience:8+ yearsIT consultingServiceNowService management
Skills:LeadershipCommunicationStrategic thinkingCustomer focusBusiness development
Certifications:Certified System AdministratorImplementation SpecialistSalesPre-Sales
Languages:GermanEnglish
Tech Stack:ServiceNowITSMITOMHardware Asset Management (HAM)Software Asset Management (SAM)Now AssistServiceNow portfolioRFPsAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn