CFA Customer Service Coordinator (Houston, TX, US)

Zurich Insurance
Houston
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Problem-solving","Reliability"]

Serve as the front-line support for Aon’s CareFree cruise guests and other travellers. Provide telephone and coordination support for emergency evacuation and general assistance, including referrals for medical/logistics/travel, managing travel disruptions, monitoring patient status, and arranging medical evacuations. Accurately document end-to-end cases, communicate via phone/email/fax/SMS, initiate assessments and claims when appropriate, and support provider onboarding.

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Zurich Insurance
Zurich Insurance
1 hour ago

CFA Customer Service Coordinator (Houston, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the front-line support for Aon’s CareFree cruise guests and other travellers. Provide telephone and coordination support for emergency evacuation and general assistance, including referrals for medical/logistics/travel, managing travel disruptions, monitoring patient status, and arranging medical evacuations. Accurately document end-to-end cases, communicate via phone/email/fax/SMS, initiate assessments and claims when appropriate, and support provider onboarding.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide front-line telephone support and coordinate emergency evacuation and general assistance requests.
  • •Use approved resources to provide accurate referrals for medical, logistics, and travel.
  • •Coordinate responses to travel disruptions (flight cancellations/delays, trip interruptions/cancellations, baggage delays).
  • •Monitor patient status and share updates with family members and travelling companions.
  • •Document end-to-end case handling accurately and manage inbound/outbound communications (phone, email, fax, SMS).

Pay and Benefits

Perks:Health Insurance401kEap ProgramsParental LeaveVolunteer Leave

Key Requirements

  • •Fluency in English with excellent telephone, verbal, and written communication.
  • •Customer service experience (e.g., airline industry or similar).
  • •Strong computer proficiency and ability to multitask across systems and channels.
  • •Ability to multitask in a fast-paced environment and perform under pressure.
  • •Basic cost analysis and strong problem-solving skills for novel scenarios.
Experience:Customer serviceContact centerHealthcare
Skills:CommunicationMultitaskingProblem-solvingReliability
Languages:EnglishSpanishPortuguese
Tech Stack:EmailFaxSMSTelephone

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
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Glassdoor: 3.7
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