Commercial Account Manager

Zip
San Francisco
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Negotiation","Organization","Time management","Collaboration"]

Trusted advisor and closer responsible for renewals and upsell cycles in a SaaS procurement platform. Partners with Customer Success to monitor health metrics, evangelizes Zip’s product, negotiates multi-year renewals, and helps shape sales processes in a hyper-growth environment while managing enterprise accounts and driving value realization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zip
Zip
5 months ago

Commercial Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Trusted advisor and closer responsible for renewals and upsell cycles in a SaaS procurement platform. Partners with Customer Success to monitor health metrics, evangelizes Zip’s product, negotiates multi-year renewals, and helps shape sales processes in a hyper-growth environment while managing enterprise accounts and driving value realization.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be a trusted advisor, product consultant, and closer delivering ROI in renewal and upsell cycles.
  • •Partner with the Customer Success team to monitor health scorecards, identify customer needs, and guide deal closure.
  • •Act as a product evangelist to solve current pain points and align with the product future roadmap.
  • •Be a builder who helps shape the sales culture and best practices in a startup environment.
  • •Negotiate renewal contracts, developing win/win strategies to maximize contract value and customer value realization.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionCommuter BenefitsPaid LeaveHome Office401k

Key Requirements

  • •2+ years of technology SaaS experience
  • •Experience selling to procurement, finance, legal
  • •Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • •Customer management skills; including sales, Account management, and customer service
  • •Self-driven – you don’t need someone to motivate you to put in your best every day
Experience:2+ yearsSaaSEnterprise softwareProcurement
Skills:CommunicationNegotiationOrganizationTime managementCollaboration
Tech Stack:SalesforceClariZoomInfoLinkedIn Sales NavigatorOutreach

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn