Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Typing","Problem-solving","Confidentiality","Empathy"]

Assess and respond to customer needs with sound judgment, handling inquiries and complaints professionally and accurately. Resolve more complex, sensitive issues using provided resources, and complete required documentation and call-history/message updates. Stay current on program and product information through continuous learning, maintain strict confidentiality, and follow applicable legislation and service guidelines. Work required shifts while demonstrating effective communication and empathy.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Assess and respond to customer needs with sound judgment, handling inquiries and complaints professionally and accurately. Resolve more complex, sensitive issues using provided resources, and complete required documentation and call-history/message updates. Stay current on program and product information through continuous learning, maintain strict confidentiality, and follow applicable legislation and service guidelines. Work required shifts while demonstrating effective communication and empathy.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver first-class service by accurately assessing and responding to customer needs and recommending appropriate solutions.
  • •Respond to customer requests, inquiries, and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints in an accurate, informed manner using provided resources.
  • •Complete interaction documentation, update call history, send messages to third parties when required, and initiate necessary customer fulfillment.
  • •Remain current on program and product information through continuous learning while maintaining strict confidentiality and complying with legislation and service guidelines.

Key Requirements

  • •Passion for customer satisfaction excellence, with prior experience considered a strong asset.
  • •English proficiency and the ability to operate in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Demonstrated ability to implement change efforts and quickly learn new skills and concepts.
  • •Advanced knowledge of PCs with familiarity navigating systems.
Experience:Food industryRetail industryCustomer service
Skills:CommunicationTypingProblem-solvingConfidentialityEmpathy
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn